Cary is currently under a Stay-at-Home order in response to the COVID-19 pandemic. Most public-facing and staffed facilities are closed to the public, including Town Hall. All playgrounds are closed but greenways, parks, and park restrooms remain open at this time. Some services have been canceled or are limited. Learn more.

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Questions about Aquastar

For more information about:

  • The Aquastar web portal
  • Your water usage or water usage reports
  • Your bill
  • Potential leaks

Please call 311 or (919) 469-4050 or email

For strategies to reduce your water usage, please contact Marie Cefalo, Water Resources Outreach Supervisor, at (919) 469-4387 or by email at