COVID-19: Update on Payments and Late Fees
Considering the economic impact of the pandemic, on March 17 the Town suspended disconnection for nonpayment and assessing late fees. If you need a payment plan to manage your utility charges, please call 311 or (919) 469-4000. Letter to all Town of Cary utility customers.
To Start or Transfer Services
- To start residential service for water, sewer and/or garbage please complete our online application.
- To start nonresidential services, call 311 or (919) 469-4000.
- To stop water and garbage services, call 311 or (919) 469-4000.
- The Town may require a deposit to set up an account.
- The Town of Cary bills citizens on a monthly basis.
- We service both Cary and Morrisville.
Cary residents will be billed for water, sewer and garbage services.Morrisville residents will be billed for water and sewer services only.
When to Pay
- The current charges due on your bill are payable when you receive the bill.
- Current charges are considered delinquent after the date due shown on your bill.
- Your account will be subject to a 1% late penalty, or a minimum of $5, if the amount due for current charges is not paid by the due date.
- All citizens are waived one late payment penalty per calendar year, which will not appear on your bill.
- Therefore, any late penalties that are included on your bill must be paid.
- Questions regarding your bill or payments you have made? Call 311 or (919) 469-4000.
- The Town's public window hours are 8 a.m. to 5 p.m., Monday through Friday. However, you can use our online payment option, called DigiPay, 24 hours a day/7 days a week.
See Payment Options.
What Your Rate Covers
- Water and sewer services are not paid for by property taxes in the Town of Cary.
- Costs to the Town associated with water and sewer infrastructure (treatment facilities, pump stations, water and sewer lines) and operations (treatment, maintenance, service extension, billing) are borne directly by utility accounts through their utility rates.
- Cary’s rates are set annually by the Town Council to cover the anticipated costs of running the utility.
- Rate tiers are designed to reward citizens who exercise environmentally friendly consumption.
View the Town's Aquastar advanced meter infrastructure project.
- Utility services are subject to disconnection for nonpayment 10 days beyond the due date.
- Re-connection will only be made upon the payment of the past due amount, including late penalties and non-payment fees.
- If you cannot pay your bill by the due date, it may be possible to make payment arrangements by dialing 311 or (919) 469-4000.