Special Notice: Effective July 1, 2019, Cary no longer sells or requires Pet ID tags. Our existing database will be maintained in case of lost pets, so citizens are encouraged to keep the tag on your pet if you have one.
The Cary Police Department employs four civilian Animal Services Officers. They are responsible for investigating animal cruelty cases, reports of rabid animals, nuisance wild animals, and animal bites. The animal services officers also enforce the leash law and other Town ordinances regulating dogs, cats and other animals. In addition, they capture stray and lost animals, and maintain archived pet tag files.
View Chapter 6 of the Town Code.
Animal Services works closely with other animal service organizations such as the Wake County Animal Care, Control and Adoption Center. You can reach them by calling (919) 212-PETS (7387).
View the Centers link: http://www.wakegov.com/pets/faq/Pages/default.aspx
Cary Animal Services Officers provides an important community service and is dedicated to keeping Cary’s animals and citizens safe. They welcome the opportunity to speak with school groups, civic and youth organizations, HOAs, companies and more on topics of interest or concern. Please contact Animal Services at (919) 319-4517 to discuss and schedule an outreach event for your group.
Hours of Operation
Animal Services Officers are available seven days a week.
April - September:
Sunday-Saturday: 8 a.m.-8 p.m.
Sunday-Saturday: 8 a.m.-6 p.m.
Animal calls received at other hours or on holidays are handled by police officers or the on call Animal Services Officer..
If you see an animal that you believe may be rabid, call (919) 469-4012 to report the location of the animal. Do not try to touch or capture the animal because it may attempt to bite you. Animals with rabies usually show some type of behavioral change. They can be aggressive and excited or depressed and lethargic. They may be uncoordinated and unfocused on the presence of humans around them.
In Cary, the most common types of wildlife which may carry the rabies virus are raccoons, foxes and bats. These animals, which normally avoid humans, are primarily nocturnal. Although it is unusual for them to be active during daylight hours, all of these animals are active during daylight hours at certain times of the year. If you see a raccoon, fox, bat, or other wildlife during daylight hours and it appears to be sick or is aggressive toward other animals or humans, move to a safe location and call immediately. The law requires that your dog or cat be vaccinated against rabies. More information about rabies can be found here. Link to https://www.townofcary.org/services-publications/police/services-bureau/animal-services/rabies-alert
Many species of wildlife do not cause damage in the traditional sense but can be considered nuisances merely by their presence in a particular location, such as residential settings. Wildlife that cross roads, nest and feed in and around homes, make noise, and leave their droppings are common occurrences which can often interrupt everyday life.
While Animal Services does not typically remove healthy wildlife, the The North Carolina Wildlife Resources Commission offers tips for coexisting with wildlife, including coyotes, Canada geese, beavers, black bears and deer.
A license is required to trap wildlife. NC Wildlife Resources Commission provides a list of licensed trappers or can answer questions about trapping wildlife at (919) 786-4480. The Town of Cary does not provide trapping services.
If you are bitten by a domesticated animal, North Carolina law requires that you report it to the police department. An Animal Services Officer will investigate, and the animal’s owner will be required to show proof of rabies vaccination. In addition, any domesticated dog or cat which has bitten someone is required to undergo a 10 day quarantine at the owner’s home. If circumstances warrant, the animal may be quarantined at a local veterinary hospital or Wake County Animal Care, Control and Adoption Center at the owner’s expense.
One way to prevent your animal from biting a person or another animal is to obey the leash law. The Town of Cary requires that all dogs and cats be on a leash or lead if they are not on the owner’s property. The leash law also protects animals from injury.
Sec. 6-7 of the Town of Cary ordinance addresses tethering. Under this ordinance you may not leave a dog tethered (chained to a stationary object) without remaining outside and supervising your dog. Alternatives to tethering as a primary means of keeping your dog are to bring the dog into your home, fencing in your yard, or constructing a pen. There are some restrictions to pen size that are required by the ordinance. For a dog weighing less than 20 pounds the pen may be no smaller than 100 square feet. A dog weighing 20 pounds or more is required to have an enclosure no smaller than 200 square feet.
You should also take note of the basic requirements associated with keeping a pet in an outdoor enclosure. The pet must be provided clean water, food and proper shelter. Proper shelter is defined as having at least three solid sides, a roof and a floor with bedding, and must be ventilated and have sufficient room for an animal to move about freely and lie down comfortably.
Sec. 6-71 of the Town of Cary ordinance addresses nuisance animals. One of the most frequent complaints that we hear surrounding animals is excessive barking. The ordinance is very specific on how you may work with our Animal Services Officers to address this issue, and can be found in Sec. 6-71(f). To begin the process please click the link below to be directed to the nuisance animal complaint form.
Defecation on Streets and Private Property
Sec. 6-64 of the ordinance requires an animal owner to remove any feces deposited by his or her pet on the private property of another or on public property. The ordinance does not address urine. If you know who the owner of the offending animal is, Animal Services Officers will be happy to work with you to address the issue.
For questions concerning Animal Services issues, please call (919) 319-4517.
Reclaiming Lost Animals
If your pet has been picked up by Animal Services, you may claim it at:
820 Beacon Lake Drive
Raleigh, NC 27610
(919) 212-PETS (7387)
Adoption Center Hours:
Monday - Friday: Noon - 6 p.m.
Saturday and Sunday: Noon - 6 p.m.
(During the Center's business hours you may search for a lost pet, turn in an animal and complete adoption paperwork)
Monday - Friday: 8:30 a.m. - 6 p.m.
Saturday and Sunday: Noon - 6 p.m.
If you have lost an animal, call the Animal Services office at (919) 319-4517 and provide a description and the last known location of your animal. If you find an animal, you should report it immediately to the Animal Services division so that the owner can be located promptly. In some cases, those that find/report lost animals may hold onto them if they desire until an owner is located.
In addition to alerting Animal Services, posting a photo and information about the lost or found pet has proven to be effective. Available online resources in our area are Nextdoor, Lost and Found Pets of the Triangle, Triangle Lost Pets and the lost and found section of Craigslist. (links below)