Cary is currently under a Stay-at-Home order in response to the COVID-19 pandemic. Most public-facing and staffed facilities are closed to the public, including Town Hall. All playgrounds are closed but greenways, parks, and park restrooms remain open at this time. Some services have been canceled or are limited. Learn more.


  • I can’t come to the show. Can I get a refund?
  • My ticket was lost or stolen. Can you help me?
  • How does Will Call work?
  • Are group rates available?
  • When will the doors open for the show?
  • Will concessions be served at all events?
  • Will the seating be reserved or general admission?
  • Does the Cary Arts Center have a Lost & Found?
  • Are gift cards available for performances?
  • Is your theatre accessible?
  • Where are your restrooms?
  • Can I reenter the event once I leave?
  • Is the media allowed to attend a performance?
More FAQs