I can’t come to the show. Can I get a refund?
All tickets are non-refundable.
If a performance is cancelled and cannot be rescheduled, refunds will be processed automatically. Patrons who purchased with cash or check will be mailed a refund via check. Tickets purchased with a credit card will automatically be refunded to the credit card used to purchase the tickets.
My ticket was lost or stolen. Can you help me?
If your ticket has been lost or stolen, contact the Box Office Manager at (919) 481-5190 and keep looking. There is no guarantee that lost or stolen tickets will be replaced, although we will make every attempt to assist you.
How does Will Call work?
Tickets requested to be left at Will Call may be picked up beginning one hour prior to the performance. Customers must show a valid photo I.D., and if tickets were purchased online or by phone, the credit card used to purchase the ticket must also be presented.
For your protection, tickets will only be released to the person whose name appears on the ticket envelope. To add or change the Will Call pick-up name, contact the Box Office at (919) 462-2055 or the Audience Development Program Specialist at (919) 481-5190.
Are group rates available?
- Marvelous Music Mainstage and Family Series: Group rates are negotiable depending on the show and availability of seats. Please contact the Box Office Manager at (919) 481-5190 to request a group rate.
- Applause! Youth Theatre: A group is defined as 15 or more. Group price is determined by the Performing Arts Education Specialist. Please contact the Box Office Manager at (919) 481-5190 to request a rate.
- For other shows occurring at the Cary Arts Center: Please contact the Box Office Manager at (919) 481-5190 to see if group rates are available.
When will the doors open for the show?Theatre doors typically open one half hour prior to show time.
Will concessions be served at all events?
Concessions will be open for most events occurring in the Cary Arts Center theatre if the event includes an intermission. Food and drink from the concession stand are allowed into the theatre.
Will the seating be reserved or general admission?
The seating for each show is different. For most ticketed events at the Cary Arts Center, seats are reserved throughout the theatre. To inquire about your show, check your ticket or contact the Box Office at (919) 462-2055.
Does the Cary Arts Center have a Lost & Found?
The Lost and Found bin is located at the Cary Arts Center front desk. Contact (919) 469-4069 for details regarding lost items.
Patrons who find items during an event are asked to drop the item off at the front desk.
Are gift cards available for performances?
Tickets to any performance may be bought with Town of Cary gift cards which may be purchased at any facility. Contact the Box Office at (919) 462-2055 for more information.
Is your theatre accessible?
Where are your restrooms?
Restrooms are located inside the venue on all three levels. All restrooms are accessible for our guests with disabilities.
Can I reenter the event once I leave?
Re-entry is allowed for events as long as the patron has his/her original ticket or the event is free and seats are still available.
Is the media allowed to attend a performance?
If you are a member of the media, please contact the venue for permission to shoot the event at (919) 462-3969. Please allow a minimum of two weeks for this request to be authorized.