Covid-19: Frequently Asked Questions

Last updated November 23, 2020

We're collecting COVID-19-related FAQs on this page, including questions about facility availability, the Phase 3 Order and its extension, rules around face coverings in public, and more. Check out the NCDHHS FAQs for additional information.

Click or tap the questions below to view answers.



Per Governor Cooper's Executive Orders 147 and 180, and subsequent orders, face masks are now required indoors whenever someone not in the same household is present and outdoors whenever physical distancing of six feet is not possible. These orders include all public spaces, businesses, and facilities.

Are Cary citizens required to wear face coverings?
When should I wear a cloth face covering?
Where are masks required?
What do I do if I see people not wearing a mask in public spaces?
I own/manage a business. What do I do if people try to enter without a mask?
What are the exceptions to wearing face masks?
Do I need to wear a face covering while exercising outdoors? 
Should children wear cloth face coverings?


Staying Informed

Keep up-to-date on the latest information for COVID-19 in North Carolina and Cary, including information on testing centers, best practices, and resources.

Where can I get the latest information on COVID-19 in North Carolina and Cary?
Where can I find information from the CDC?
Who can I call for more information?
What are the symptoms of COVID-19, and when do they appear?
I think I have coronavirus, or have been exposed to someone who has it. How do I get tested?
What is community spread?


Executive and Stay at Home Orders

On October 2, North Carolina entered Phase 3 of the state's reopening plan, which eases some restrictions on the previous Stay at Home and Safer at Home Orders and allows for more business operations and openings, with limits. Face coverings and gathering limits are still a requirement under this phase.  

When does Phase 3 go into place?
What are the major changes under Phase 3?
How does Phase 3 differ from previous phases?
Can I go outside during Phase 3?
Are parks and greenways open? Are public basketball, volleyball, and tennis courts open?
Do businesses need to get an official letter of authorization from the Town of Cary or Wake County to operate?
How many people can be in a business at once?
How is Cary enforcing Executive Orders?


Citizen Resources

If you are a business owner, employee, or citizen that has been affected by COVID-19 in Cary, these resources can help get you through.

I am a business owner and need clarification on whether or not my business can operate. Who do I contact?
I lost my job. Can I get unemployment?
I'm worried about making my utility bill payment. Can you help?