Help is available for citizens impacted financially by the pandemic. Below you will find information for Cary citizens about various programs for housing, utility bill, and other assistance.
While the normal collections process resumed on September 15, the Town of Cary remains committed to working with citizens affected financially during the pandemic. Though disconnections will restart in January 2021, they will be limited to customers who have made no payments since February 2020 and who have not communicated with Cary collections staff about payment arrangements.
Citizens with unpaid balances of any amount can now take advantage of 12-month payment plans through the Town's finance department. Plan highlights:
- Available to residential and commercial accounts
- No interest
- Delinquent accounts are enrolled in payment plans automatically -- no action required by customer to participate.
Additional information about these plans will be mailed to all utility customers in August 2020. If you have questions about this program, you can also call 311 in Cary limits, or (919) 469-4000.
Wake County has launched a new utility bill payment assistance program to help households impacted by COVID-19 pay back what they owe to their utility providers. Residents could receive up to $500 per household. To qualify, you must:
- Be a Wake County resident
- Have suffered financially from COVID-19
- Meet income requirements and be able to submit your unpaid utility bills.
Application and more information about income requirements are available at covid19.wakegov.com/wakehelps.
Town of Cary’s Oasis program provides financial support to households that need help with their utility bills. This program is available to all Town of Cary utility customers in our service area, Cary and Morrisville. The program is administered through a partnership between Cary and Dorcas Ministries. Residents could receive up to $450 per household.
Please note: Due to the impact of COVID-19 on our community, the maximum $200 lifetime assistance limit per household has been suspended.
How to Apply
To help expedite the process, please fill out the online application and follow the instructions. Be prepared to provide the following documentation:
- Photo ID
- Paystubs, bank statements, or income statements to determine lower-income eligibility
- Past due water utility bill
After receiving your application, a counselor will email or call you to follow up.
Rental and Housing Assistance
Multiple organizations in Wake County and the Town of Cary can provide financial assistance or emergency housing to residents who find themselves in a temporary financial crisis due to the COVID-19 pandemic. Residents can apply for financial support and work with trained staff to determine how the program can best assist on a case-by-case basis with one of these organizations.
In partnership with Dorcas Ministries, the Town of Cary provides emergency housing assistance to residents who find themselves in a temporary financial crisis. Residents can apply for financial support on past due rent payments as a result of the COVID-19 pandemic. Trained staff interview each applicant to determine how the program can best assist.
How to Apply:
- Photo ID
- Documentation of all household income for the last 2 months: paystubs, bank statements, or income statements to determine lower-income eligibility
- Documentation of your crisis: paystubs that shows you had a decrease in income OR proof that you paid a surprise emergency bill
- Your lease and a late letter from your landlord
3. After receiving your complete information, a counselor will email or call you to follow up.
Financial assistance counselors are available by appointment only.
Resources for Businesses
Businesses whose operations have been affected by the pandemic can apply for relief from these state and county programs.
Has your business experienced extraordinary disruption during the pandemic? The NC Department of Commerce’s new Mortgage, Utility and Rent Relief (MURR) Program will help qualifying businesses to help with some of your fixed costs. To qualify, your organization must meet certain eligibility criteria. Applications will be accepted on a first-come, first-served basis. Applications are not yet available, but will be soon.
Eligibility for the MURR Program is limited to the following types of businesses:
- Amusement Arcades (except gambling)
- Amusement Parks
- Banquet Halls (with Catering Staff)
- Bars, Taverns, Night Clubs, Cocktail Lounges
- Bingo Parlors
- Bowling Alleys/Centers
- Dance Halls
- Indoor Fitness and Recreation Centers
- Motion Picture/Movie Theaters (except drive-ins)
Other eligibility requirements apply. Visit the MURR Program website to learn more.
Mental Health Resources
Resilience, or the ability to bounce back from stressful situations, is strengthened by healthy, connected relationships. During the COVID-19 pandemic, that can be its own struggle. Traumatic experiences affect us all in different ways, but we can start to heal from trauma when we work together to care for each other. There are many resources available to help mitigate trauma and build personal resilience. Here are a few in our community.
SAFEchild – which stands for Stop Abuse For Every child – supports families with a wide range of needs. Expertly trained professionals and volunteers build strong families in which parents nurture thriving children.
Dedicated to ending the cycle of domestic and sexual violence in Wake County, InterAct saves lives, rebuilds lives, and secures safer futures for victims and survivors and their families.
Crisis and Assessment Services are available to anyone in need of help in a crisis related to a mental illness, a developmental disability or an addiction.
The Lifeline provides free, confidential support for people in distress, with prevention and crisis resources for you or your loved ones. Available 24 hours a day, seven days a week.