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Can utility customers "opt out" if they don't want an Aquastar meter?

No. Staff carefully examined individual customers “opting out” of the Aquastar project. If even a few customers were allowed to opt out, it would decrease the Town’s ability to quickly detect leaks within the customer’s home, decrease billing accuracy, and increase overall costs to all utility customers. To maintain the council-approved outcomes of Aquastar, all utility customers will receive an Aquastar meter. (This is similar to our approach a few years ago with the Town’s rollout cart program).