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Cary’s Biennial Citizen Satisfaction Survey Begins This Weekend

Post Date:01/15/2020 9:21 AM
  • Consultants working on behalf of the Town of Cary will contact selected residents by phone between January 18 and February 12 to solicit their opinions on how the Town’s government is working for them.
  • Topics will include safety, service, communications, transportation, recreation, and the environment.
  • Responses to the survey will be anonymous, though participants may opt to give identifying information if they wish to participate in future focus groups based on the report’s findings.

Cary, NC – On Saturday, January 18, consultants working on behalf of the Town of Cary will begin contacting more than 400 residents to solicit their opinions on how well Cary’s government works for them. Topics will include safety, service, communications, transportation, recreation, and the environment.

Citizens will be asked to spend about 20 minutes answering 60 questions for the scientific poll, which will be conducted by telephone through February 12.

“As Cary evolves into what our citizens have planned for their community to be in 2040, it’s important that we continue using science-based research to learn and understand what they’re feeling about their local government as well as the place they’ve chosen to call home,” said Town Manager Sean R. Stegall.

This will be the 12th survey of this kind that Cary has conducted about its operations and services. As in previous years, the 2020 survey is split into three parts:

  • Questions carried over from previous surveys, which allow Cary to track trends in its performance
  • Questions that change from survey to survey, which help indicate current or emerging issues
  • Demographic questions (age, sex, race, and education), which help ensure the sample group is representative of Cary’s population

Responses are anonymous, and demographic information will be used only in the aggregate, though respondents will have the option to give their identifying information if they are interested in participating in future focus groups based on the survey’s findings.

BKL Research of Salem, VA, has contracted with the Town to conduct the study and related focus groups at a cost of $38,236. The survey report is expected in spring 2020, and will be posted in the Surveys and Research section of townofcary.org, where previous reports are currently available.

Primary Contacts

Sean Stegall, Town Manager, (919) 469-4007
Susan Moran, Chief Strategy Officer, (919) 460-4910

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