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Cary’s Fire Rating Jumps to Best in Triangle

Businesses expected to reap the most benefit of exemplary insurance rating

Post Date:04/23/2015

CARY, NC – Following a rigorous four-month review by Insurance Services Office (ISO), the Town of Cary has jumped from a Class 3 rating to the top insurance rating of Class 1. As a result, roughly one in three Cary businesses can expect to see a lower insurance premium in the coming months; the change in rating will likely have little to no impact on residential insurance premiums. The rating will go into effect July 1.

“This superior rating is a true reflection of the hard work put in by employees from multiple departments to improve efficiencies in Town services and programs, even while working with tighter budgets and higher citizen expectations,” said Town Manager Ben Shivar. Specific improvements since the last ISO review in 2010 include expanding capacity at the Town’s Communications Center; implementing improvements to the Town’s radio system; expanding the water system in proportion to the Town’s population; and redistributing Fire Department resources in conjunction with the opening of a new fire station and starting construction of an additional fire station.

ISO visits municipalities on a multi-year cycle and collects up-to-date information about a community’s fire-protection services. By classifying communities' ability to suppress fires, ISO helps the communities evaluate their public fire-protection services. The program provides an objective, countrywide standard that helps communities in planning and budgeting for facilities, equipment, and training for fire protection. And by securing lower fire insurance premiums for communities with better public protection, the PPC program provides incentives and rewards for communities that choose to improve their public fire protection capabilities. Areas evaluated as part of the rating system (with the Town of Cary’s score in parenthesis) include:

  • Fire emergency operations, planning, prevention, training and equipment (43.09/50)
  • Water supply and distribution system (38.42/40)
  • Communications Center operations (9.53/10)

The Town of Cary is the first ISO Class 1 municipality in the Triangle; the first ISO Class 1 municipality in North Carolina was Greensboro. Nationally, fewer than 100 communities have earned a Class I rating out of nearly 49,000 agencies nationwide. Customers with questions about their insurance premiums should contact their agent. For more, visit the Town of Cary Fire Department section at and call (919) 460-4962.

Media note – The Town of Cary’s ISO Program Manager, Assistant Fire Chief Loren Cone will be available to meet with reporters at 8:30 a.m. tomorrow, Friday, April 24 at Fire Station 1, 1501 N. Harrison Avenue.


Loren Cone, Assistant Fire Chief, (919) 460-4962
Deanna Boone, Deputy Public Information Officer, (919) 462-3908
Susan Moran, Public Information Director, (919) 380-4240

Award Presentation Photos
ISO Mitigation’s Public Protection Classification Program
Town of Cary Fire Department
ISO Mitigation
Award Presentation Video

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