Please bring garbage cans to the curb after snowstorms, hurricanes or other weather emergencies. This helps keep collectors safe and prevents carts from damaging back yards. If you are physically unable to take garbage to the curb, call (919) 469-4090 ahead of time.
Check news
releases for the latest information during bad weather.
Reporting Outages
Report power outages to Progress Energy at 1 (800) 419-6356 or Duke Energy at 1 (800) 769-3766. If someone in your neighborhood doesn't call, your area may not be on the repair list.
Power Line Damage on Private Property
Procedure for repairing power lines between the utility pole and the house and for repairing power lines or equipment on the house
Carbon Monoxide
Provide adequate ventilation for heat sources using fossil fuels. Never use grills inside home or garage. More information
Contacts
For street plowing, downed power lines, water main repair, sewer stoppages,
etc. Telephone service School closings and delays Cable TV service Storm Preparation Tips
Cary Public Works
and Utilities Department - (919)469-4090
BellSouth - 611
Wake County Public School System or
850-1600
Time Warner Cable - 595-4892
Winter Storm Fact Sheets (Federal Emergency Management Agency)
Information in Spanish (Federal Emergency Management Agency)
Other Resources
American Red Cross (Triangle Area Chapter)
Wake County Emergency Shelters
Raleigh-Durham International Airport
Repair of Power Lines at Homes & Businesses
Contact Progress Energy if a line is down between the utility pole and where the line is attached to the house (weatherhead).
The property owner is responsible for line or equipment (mast and/or meter) damage from the point of attachment (weatherhead) to anywhere on the house. Call Inspections & Permits at (919) 469-4340 for the electrical permit and inspection that are required before Progress Energy restores power.
When an emergency electrical connection is needed after normal business hours, a licensed electrician may make the connection before obtaining the required permit and inspection. Inspections & Permits should be contacted at the beginning of the next business day.