GOCARY MISSION STATEMENT
To provide clean, safe, reliable and efficient transit service to the community by being responsive to changing needs and focusing on customer service as our highest priority.
GoCary began in August 2001 as a transportation service for Cary citizens who were senior citizens (age 60 or older) or those with disabilities. It eventually transformed to a full-pledged general Fixed Route system in December 2005, while still providing Door to Door services to senior citizens and people with disabilities. To date, GoCary has provided 2,444,829 million passenger trips for citizens and visitors of Cary since its inception in 2001.
GoCary (formerly C-Tran) History
June 30, 2000: A Transportation Task Force Report was developed by the Council-appointed Cary Senior Citizens and Citizens with Disabilities Task Force, and submitted to the Cary Town Council. This report provided the direction to Council for the establishment of the C-Tran system to provide Door to Door services to seniors and disabled persons throughout the Town.
August 2001: The Town of Cary began its C-Tran Door to Door transportation services town-wide for seniors and persons with disabilities. This service also included out of town trips for senior medical appointments and employment trips for disabled citizens.
July 2002: C-Tran expanded the service to the general public. The Town hired its first full-time transportation coordinator in July 2003 to handle all planning, administration, marketing, grants management and oversight of the transit operations and contract.
February 2005: A significant change in the system occurred with the Town Council’s approval of the first ever Fixed Route system, comprised of five routes to augment the Door to Door services. As part of this shift, the general public was no longer eligible for the Door to Door services, but then had access to the fixed route services.
July 2007: C-Tran added the Maynard Loop counter clockwise route to provide service in both directions on Maynard Road with service to the Cary Towne Center Mall and the Crossroads shopping plaza. In 2007, a second transit staff was hired to assist the Transit Services Administrator in day-to-day operations and management. Also in 2007, passenger shelters were installed at the most frequently used bus stops and incorporated artwork in the rear etched glass panels. The artwork depicts various design components found in historic homes in Cary with each route assigned a specific art design.
September 2009: After Council approval, staff initiated expanded fixed route service on Route 4 along High House Road extending it to Highway 55. In addition, Route 6 provided extended service to Western Boulevard in Raleigh.
2010: The Town completed the installation of automated passenger counters on five of its fixed route buses.
2012: C-Tran began utilizing new electronic fare boxes in March 2012.
March 2013: Another technology improvement was completed with the installation of new real-time bus information technology on all buses. It allows passengers to use a smart phone application to identify the location of the next bus to arrive at their location, or the location of any bus in our system and the Triangle area.
November 2013: The Transit Section added its third position with the hiring of a transit planner. In February 2013, C-Tran reached the significant milestone of providing more than one million passenger trips on the fixed route services.
October 2016: C-Tran was rebranded to GoCary for fixed route service and GoCary Door to Door for our services for seniors and persons with disabilities as part of a regional branding initiative.
Throughout these early years of the Town’s fixed route service, GoCary has experienced some of the highest levels of ridership growth in the state. GoCary will continue to strive for improvement in the delivery of our public transit services through detailed analysis of efficiency, effectiveness, customer service, safety and customer feedback.