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911: When to Call
Car Accidents
Citizens Police Academy
Community Watch Program
Door-to-Door Solicitors
Fingerprinting
Golf Course Noise
Graffiti Removal
Handgun Permits
Police Case Status
Police Department Employment
Police Report Copies
Rabid Animals
Suspicious Activity
Traffic Safety
How to file a Complaint or Commendation

911: When to Call

Call 911 only for emergencies -- situations where immediate police, fire or ambulance assistance is needed.

For non-emergency situations, call (919) 469-4012. Examples include dogs barking, loud music complaints or directions.

More information on emergency communications

Car Accidents

If you are involved in a minor accident where there are no visible signs of injury to persons involved and the vehicles are drivable, move your vehicle out of the traveled portion of the roadway. Cars left in the road contribute to traffic congestion, which can cause other accidents. Call 911 and exchange driver information. DO NOT leave the scene until you have spoken to the police officer.

Citizens Police Academy

See Community Services

Community Watch Program

See Community Services

Door-to-Door Solicitors

The Town of Cary allows "peddlers" and "solicitors" only by permit (unless it is done with the prior request or invitation of the residents or occupants of the premises visited) and under certain restrictions indicated in Section 20-3 of the Town Code.

Fingerprinting

Civilian fingerprinting for the purpose of employment is conducted by the City-County Bureau of Identification (CCBI) in downtown Raleigh. Please visit their website for the most up-to-date information regarding their hours of operation and fees.

Golf Course Noise Amendment

On July 9, 2015, Town Council approved amendments to a portion of the noise ordinance which impacts exceptions for noise created in the context of golf course operations.

A consolidated summary of the golf course exception to the noise ordinance as adopted by Town Council on July 9, 2015 is provided below.

Generally, a noise violation occurs when a Cary Police Officer, using an approved decibel meter, obtains a reading of: 60 dB(A) average over a 60 second reading, OR, obtains a 63 dB(A) instantaneous reading, at a prescribed distance from the originating source. The parameters outlined below are exceptions to this rule as approved by Town Council through this amendment.

Please keep in mind, all work is permitted at all hours, of all days, of all months provided it does not exceed the 60dB(A) rule.

In the event you suspect a violation to this exception has occurred, please call (919) 469-4012 (non-emergency communications) to request an officer meet with you.  If necessary, the officer will be able to use a decibel meter to determine if a prescribed noise violation exists.

Golf Course Noise - Related Definitions:

TYPICAL AND ROUTINE WORK = mowing, blowing and raking of all golf course surfaces for the purposes of preparing the course for daily play

NON-TYPICAL WORK = that work not defined above as typical & routine – examples include operation of chainsaws, chippers, shredders, or other machinery used on a sporadic basis

April 1 – September 30  (Golf Course Exceptions to the 60dB(A) rule)

6 a.m. – 9 p.m. (all days of the week) – TYPICAL AND ROUTINE work permitted

7 a.m. – 9 p.m. (Monday – Friday) – NON-TYPICAL work permitted

9 a.m. – 9 p.m. (Saturday – Sunday) – NON-TYPICAL work permitted

October 1 – March 31  (Golf Course Exceptions to the 60dB(A) rule)

7 a.m. – 9 p.m.  (all days of the week) – TYPICAL AND ROUTINE work permitted

7 a.m. – 9 p.m. (Monday – Friday) – NON-TYPICAL work permitted

9 a.m. – 9 p.m.  (Saturday – Sunday) – NON-TYPICAL work permitted

Graffiti Removal

See Graffiti Removal

Handgun Permits

The Sheriff's Office issues permits to purchase a handgun and to carry a concealed handgun. The State Bureau of Investigation has permit statistics and other firearms law information.

Police Case Status

If you want more information about your case, the best way is to speak with the officer that took your report. Patrol officers usually investigate their own cases. If it is a case that demands considerable departmental resources, it will be reassigned to the Criminal Investigations Unit and you will be contacted by an investigator.

If your case involves a juvenile (anyone under 16 years of age), it may be referred to the Youth Services Unit and you will be contacted by a Juvenile Investigator.

Under normal circumstances, the officer or investigator will notify you of any important developments in your case. We encourage you to maintain contact with the police department and to call if you have any questions or concerns about your case.

Contact Information:

Patrol Operations (919) 469-4012
Criminal Investigations (919) 469-4017
Juvenile Investigations (919) 460-4917

Police Department Employment

See Police Recruitment

Police Report Copies

Contact the Records unit.

Rabid Animals

See Animal Control

Suspicious Activity

Watching out for suspicious activity can be tricky, but you should remember one simple rule: "If you see a situation and it doesn't feel right to you, it's suspicious." Many crimes have been prevented because alert citizens have reported suspicious activity. If your intuition tells you something isn't right, call and report your suspicions. It's better to discover that nothing is wrong than to let a crime be committed.

Traffic Safety

See Traffic Safety

How to File a Complaint or Commendation

If you feel you have been treated improperly by a Police Department employee, or if you have a significant concern regarding the actions of a Police Department employee, please call, write or visit:

Cary Police Department
Watch Commander's Office
120 Wilkinson Ave.
PO Box 8005
Cary, NC 27512-8005
(919) 469-4016
Available 24 hours a day

If you have been assisted by a Police Department employee and wish to praise or commend the employee, please call, write or visit:

Cary Police Department
Watch Commander's Office
120 Wilkinson Ave
PO Box 8005
Cary, NC 27512-8005
(919) 469-4016
Available 24 hours a day

2016 Complaint Summary
Complaints Investigated by Internal Affairs- 1
Complaints investigated at Supervisor Level- 21
Total Complaints - 22

Allegations Sustained - 6
Allegations Not Sustained - 16
Allegations Pending - 0

 2015 Complaint Summary

Complaints Investigated by Internal Affairs- 2
Complaints investigated at Supervisor Level- 20
Total Complaints - 22

Allegations Sustained - 4
Allegations Not Sustained - 18
Allegations Pending - 0

2014 Complaint Summary
Complaints Investigated by Internal Affairs- 6
Complaints investigated at Supervisor Level- 35
Total Complaints - 41

Allegations Sustained - 6
Allegations Not Sustained - 35
Allegations Pending - 0

 

Should you need any additional information, please send an email to us.