Frequently Asked Questions

Building Materials Disposal
See Construction & Demolition debris

Cary Water Chemical Properties
The Cary/Apex Water Treatment Plant maintains 1 part per million (ppm) fluoride in it’s finished water as is required by regulatory authorities for facilities that fluoridate. Our finished water hardness runs between 25-30 ppm hardness which is indicative of a very "soft" water; as a result, water softeners are not recommended for our customers.

Citizen Convenience Center
Hours open and materials accepted

Hillcrest Cemetery Maintenance
The Town provides landscape management for Hillcrest Cemetery. All burials and grave openings are conducted by licensed funeral services. Monument installations are conducted by private monument companies on behalf of the family. Information about Hillcrest Cemetery may be obtained from the Superintendent of Public Works Building and Grounds at 319-4556.

Loose Leaf Pick-Up
See Leaf Collection

Alternatives to leaf collection:

  • compost leaves in your yard's natural areas
  • properly bag leaves for regular yard waste collection
  • transport leaves to the leaf disposal site on North Dixon Avenue
  • Call and request a special loose leaf collection during November and December at your convenience for a fee of $100
For further information call the Public Works & Utilities Dept at 469-4090 or 24 Hour Town Hall at 319-4500, extension 888.

Sewer Stoppages
Indications of a sewer stoppage include plumbing fixtures that do not drain, sewage backing up into tubs or toilets, or if a sewer clean out pipe exists, sewage may be seeping from the sewer clean out pipe at the edge of the property. A sewer clean out pipe is a vertical pipe 6 inches in diameter, that is found within the right-of-way. It allows the Town direct access to the sewer service line and enables the Town to assist the customer with some sewer stoppages.

When a stoppage occurs, the customer should contact the Public Works & Utilities Department at 469-4090, Mon- 8 a.m.-5p.m. or 469-4013 after hours and on holidays. The Town will asses the stoppage to determine if the blockage is on the Town's side of the sewer line or the homeowner's side of the sewer line.

The Town of Cary will clear blockages that occur in the main sewer line or in the sewer lateral, from the main line to the clean out pipe. Homeowners are responsible for blockages that occur in the sewer lateral, located between the clean out pipe and the structure. If there is no clean out pipe at the edge of the property, the homeowner is responsible for blockages that occur anywhere in the sewer lateral.

Street Maintenance
Damage to Town of Cary streets should be reported to the Public Works & Utilities Department at 469-4090, Mon-Fri 8 a.m.- 5 p.m. A message may be left after business hours.

Missing and broken storm drain covers or manhole covers should also be reported to the Public Works & Utilities Department at 469-4090, Mon-Fri 8 -5pm or 469-4013 after hours and on holidays.

Street lights are installed and maintained by Carolina Power & Light Co (CP&L). You may contact them to report street light malfunctions at 508-5400. TO request additional street lighting, contact the Town of Cary Engineering Department at 469-4030, Mon-F 8 a.m. - 5 p.m.

Street Sweeping Policy - Program
The Town street sweeper makes 1 complete cycle through residential streets once every 3 months. Main thoroughfares are swept and flushed 8 times per year. Subdivision and thoroughfare sweeping will cover 600 center line miles.

Utility Fee Structures
The Utility Fee Structure can be found at the Finance Department's Utility Rates.

Wastewater Treatment Process
See Wastewater Treatment

Water Leaks
Whenever a customer experiences a water leak inside their home or business, they should attempt to locate and turn off the main water shut off valve for their structure. If unable to locate or shut off the main water valve, call the Public Works & Utilities Department at 469-4090, Mon-Fri 8am-5pm or 469-4013 after hours and on holidays, to have the water meter shut off so repairs can be made. The homeowner is responsible for repairs inside the home and outside the home from the home or business to the water meter.

Please report any water leaks in the street or between the meter and the street to the Public Works & Utilities Department at 469-4090, Mon-Fri 8am-5pm or 469-4013 after hours and on holidays.

If you notice an unusual increase in your water consumption on your Town of Cary Utility Bill, you may consider checking around the hot water tank and underneath the home for water leaks. Toilets can also be checked for leaks by performing a dye test. Contact the Finance Department, at 469-4050, to further discuss your water consumption increase.

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