FREQUENTLY ASKED QUESTIONS
August 8, 2005
When will the curbside collection start in my neighborhood?
The Town should start delivering carts in mid-October. It will take eight weeks for all the carts to be delivered. Carts
will be delivered to homes on their normal garbage collection day. Citizens
will begin using their cart the following week. The Town’s Web
site will be updated daily on cart distribution progress.
What
will I do with my current garbage can?
Current garbage cans can be utilized for weekly yard waste collection.
Unwanted garbage cans can be placed at the curbside on collection day
with a sign requesting removal. Unwanted garbage cans can also be disposed
of at the Dixon Avenue Convenience Center
What
if the 95 gallon cart is too big for my family?
All residents in the program will initially receive a 95 gallon cart.
If you determine that a smaller cart is more appropriate for their needs,
the Town can provide a 65 gallon alternative. The Town will change out
the original cart at no charge through a special request program (469-4090).
Additional change outs will cost $10 each. Voluntarily choosing a smaller
cart will not result in a reduction of the monthly solid waste fee.
What
if the 95 gallon cart is too small for my family?
All residents in the program will initially receive a 95 gallon cart.
If you determine that one 95 gallon cart does not meet their needs,
the Town will deliver an additional cart (65 or 95 gallon) through a
special request program (469-4090). Residents requiring an additional
cart will be charged $3.50/month added to their utility bills.
What
should I do if I can’t fit all of my household garbage into my
solid waste cart and I choose not to have a second cart?
Starting in the spring of 2006, all waste must be placed in the cart
to ensure collection. Overflow waste will be collected through a special
request by calling PW Customer Service (469-4090). Cost of this collection
is $10 per pickup.
While
I can consistently able to fit my garbage into my cart, I’m concerned
about excess waste during the holidays. What should I do?
During the week following Thanksgiving and Christmas, the Town of Cary
will not collect yard waste. During these weeks the Town will collect
all excess waste at the curb, providing it does not fall under the definition
of “bulky” waste.
What
should I do if I want my properly prepared yard waste collected prior
to my normal collection day?
Cary citizens may dispose of yard waste at the Town’s Convenience
Center located on North Dixon Avenue. Or, you may call us at 469-4090
to request a special pickup. The cost of this special collection is
$35 for first 10 minutes and $12 per additional 10 minute periods of
the collection process.
Where
must the cart be stored during the week?
Carts must be stored behind the building line of the side of the structure
facing the principal street. If a cart is stored in front of the building
line, it must be stored in an enclosed structure so that the cart cannot
be seen from the street.
When
do I place the cart at the curb for collection?
Carts may be placed at the curbside no earlier than dusk prior to the
collection day and must be returned to the storage location no later
than 6 a.m. the day following your collection day.
What
happens if my neighbors leave their carts at the curb beyond 6 a.m.
the day following collection?
Report violations to 469-4090. For the first notice, staff will place
an informational hanger on the cart and move it back to its proper location.
Additional notices within 12 months of the last infraction will result
in staff placing a notice of violation on the cart and rolling it to
the proper location. A $10 “roll-in” fee will be added to
their utility bill.
What
if I am physically unable to roll the cart to and from the curb?
If your doctor feels that you are physically unable to negotiate the
new solid waste cart, you may ask the Town for a special service exemption.
A Curbside Collection Assistance Request form will be required to request
an exemption. Your doctor must confirm the need on the form in writing.
The form is available either through the Town of Cary website or by
calling 469-4090. The Town may periodically request that your doctor
confirm continuing need.
Where
do I place my cart, recycling bin, and yard waste container if I have
limited street frontage, such as on a cul-de-sac?
Place cart and recycling bin on curb, not in street. Place yard waste
behind roll out cart and recycling bin.
What
happens if a car parks too close to my cart and the new truck cannot
get to my cart?
If a cart is obstructed and cannot be collected at households receiving
automated collection, residents should call customer service at 469-4090
and request special missed collection pickup. There is no additional
cost for this service.
What
happens if I forget to place my cart at the curb on collection day?
Call Customer Service at 469-4090 and request a special missed collection
pickup at no additional cost.
What
services will be provided to a resident in a multifamily dwelling with
three or more units to the building?
Multi-family structures of three or more units currently being served
will continue to have backyard service with their own garbage cans.
Multi-family developments submitted after July 1, 2005, will be required
to provide amenities to facilitate curbside collection.
How
does the new program affect business customers?
Each business will receive one 95 gallon cart to be collected at the
curb. Business customers will be allowed a maximum of two 95 gallon
carts. Business customers exceeding this volume must arrange for service
through a private commercial collector, and will not pay a solid waste
fee to the Town.
What
should I do with my cart when I move?
The rollout cart is the property of the Town of Cary and should be left
at the property when moving.
What
should I do if my cart breaks or becomes unserviceable?
The carts being purchased are very durable and have been used successfully
throughout the country. However, if a problem arises, the Town will
fix/replace all defective carts at no cost to home owner. Carts damaged
through abuse will be replaced by the Town and resident charged the
cost of the new cart on their utility bill.