24-Hour Town Hall

See Public Information

Alternate Day Watering

Adopted by the Cary and Morrisville Town Councils, the Alternate Day Watering Ordinance is a year round outdoor watering law for all utility customers except for the relatively few citizens who irrigate with non-drinking water sources such as reclaimed, pond, lake, or well water. According to the alternate day watering schedule, customers have the same three days each week to water their landscape with irrigation systems or sprinklers:

Odd numbered street addresses: Tuesday, Thursday, Saturday Even numbered street addresses: Wednesday, Friday, Sunday

Customers are not allowed to irrigate with automatic irrigation systems or sprinklers on Mondays. However, hand watering is allowed any day of the week. Handheld devices include but are not limited to hoses and watering cans or wands.

A three-week exception to your alternate day watering schedule is available April 15 through August 15 for customers planting warm season grasses (Zoysia, Bermuda, St. Augustine, and Centipede) and September 15 through November 15 for customers planting cool season grasses such as fescue. Apply for exceptions online at www.townofcary.org or by calling Cary’s Public Works and Utilities Department. The alternate day watering schedule does not apply to any type of car washing, filling pools, or power washing. However, restrictions further limiting the alternate day schedule may be added as necessary during emergencies.

Cary Public Works and Utilities, (919) 469-4090

Backwater Valve

To protect your property, the North Carolina Building Code requires a backwater valve to be installed if the plumbing fixtures are below the top of the first, upstream manhole on the street. A properly operating backwater valve allows flow to only go in one direction, thus preventing wastewater from entering your building during regular sewer system maintenance or inadvertent sewer system backups. To find out if you have or need a backwater valve, check your plumbing plans or consult with your builder or professional plumber. If sewage backs up into your home, the cost to clean up and repair damages may be high, and towns cannot be held liable for damages when a backwater valve has not been installed by a property owner.

Morrisville Inspections Department, (919) 463-6180

Bulk Reclaimed Water

The Town of Cary provides reclaimed water free of charge for use by contractors and landscape companies for irrigation, dust control, and other non-potable uses (250 gallon minimum). Reclaimed water is highly treated wastewater that meets State water quality requirements. It is a safe, cost-effective alternative to using potable water for non-drinking uses. Pickups are available during regular business hours at the Cary North Water Reclamation Facility. Tank truck drivers must participate in a brief training prior to pickup and distribution of reclaimed water.

North Cary Water Reclamation Facility, (919) 677-0850

Bulk Water Sales/Hydrant Access

The Bulk Water Division of the Cary Fire Department furnishes bulk water meters that attach to hydrants to citizens and contractors for approved uses within Cary and Morrisville. The hydrant equipment may be used to fill pools, clean streets, control road dust, and supply water to construction sites. First time users must establish a credit account with the Town of Cary by calling the Finance Department at (919) 319-4552. Bulk water transactions are conducted during normal working hours of Monday-Friday, 8 a.m. to 5 p.m., excluding Town holidays.

Cary Bulk Water Coordinator, (919) 460-4908.

Cross Connection

In order to protect the public water system from possible contamination or pollution, all irrigation customers must install a backflow prevention assembly and have it tested annually. Cary Public Works and Utilities, (919) 469-4090

Direct Draft for Utility Bills

To have your utility bill drafted from your bank account, simply complete a Bank Draft Authorization Form and return it to Town of Cary Finance Department, PO Box 8049, Cary, NC 27512-8049. The amount of your utility bill will automatically be drafted on the due date. You can inquire about your utility account, pay your bill online, or find the Bank Draft Authorization Form on Cary’s Web site at www.townofcary.org.

Cary Finance, (919) 469-4050

Easements

An easement is a legal interest in property for a specific purpose, such as giving a company access to run a telephone line underground. Utility easements that are dedicated to the Town of Cary cover water and/or sanitary sewer lines and are typically 20 feet wide. After the easement is granted, the property owner continues to maintain the easement like the rest of the yard.

While ground covers or grasses are okay within an easement, no trees or shrubbery of any size may be placed within any Town utility easement because of the need for utility maintenance staff to access the area, and to help prevent utility line damage caused by tree and shrub roots. Fences and landscaping improvements installed within the easement are subject to disturbance or damage during the Town's use of the easement and may be removed if the Town needs access for maintenance or utility line repair.

See Utility Easement Clearing and Mowing.

Cary Public Works and Utilities, (919) 469-4090.

Electronic Mailing List Service

See Public Information

E-mail

Town of Cary e-mail addresses are configured as follows: firstname.lastname@townofcary.org. For example: john.smith@townofcary.org.

See Public Information. Cary Technology Services, (919) 460-4900

Fats, Oils, and Greases

See Pretreatment of Wastewater

Fire Hydrant Maintenance

See Water System and Fire Hydrant Maintenance

Information, Public

See Public Information

Irrigation Systems

Commercial and residential customers who want to install an irrigation system must obtain a plumbing permit from Morrisville’s Inspections Department before undertaking the work. Along with the plumbing permit application, three irrigation system plans are to be submitted to the Morrisville Inspections Department where they will be reviewed and approved according to specific design criteria. A fee is charged for this permit; please call ahead for the current fee schedule.

All newly installed irrigation systems must have a separate water meter. The plumbing permit will not be released from Morrisville until an irrigation water service account has been established with the Town of Cary and all related fees and charges are paid. The irrigation water service account can be established at the Town of Cary’s Inspections and Permits Department, 316 N. Academy Street, Cary. Once the irrigation water service account has been established and all related fees and charges are paid, customers should take their receipt to Morrisville’s Inspections Department to have the plumbing permit released.

Cary’s Water Conservation Program provides workshops in the spring and fall to assist customers in understanding and maintaining their irrigation systems.

See Alternate Day Watering, Rain Sensors, and Water Waste Ordinances.

Morrisville Inspections Department, (919) 463-6181 Cary Public Works and Utilities, (919) 469-4090 Cary Inspections and Permits, (919) 468-4340

Jobs

The Town of Cary recruits candidates for employment in a wide variety of positions. Information about current job opportunities may be obtained in the Human Resources Department, on the Town’s Web site, or by calling 24-Hour Town Hall, Code 283. Applications may be submitted in person at the Human Resources Department on Cary’s Town Hall campus during regular business hours or by mail to PO Box 8005, Cary, NC 27512. The Town does not accept resumes in lieu of an application nor do we accept faxed applications. Due to the large number of applications the Town receives for posted job openings, individuals are not notified regarding the status of their particular application unless contacted for an interview. Status of the recruitment may be obtained on the Town’s Web site under “Employment/Job Openings/Job Status,” or by calling 24-Hour Town Hall, Code 284. 24-Hour Town Hall, (919) 319-4500 Cary Human Resources, (919) 469-4070

Oasis

Oasis is a program to help those going through financial hardship with their Cary utility bill through donations from other utility customers. The program is administered through a partnership between the Town and Christian Community in Action, a Cary non-profit organization that helps people in need get back on their feet. Donating is quick and easy. Contributions are tax-deductible. Cary accepts one-time or regular donations from utility customers and passes all the money to Christian Community in Action. The money can only be used for a Cary utility bill or for plumbing repairs to fix leaks. CCA decides who qualifies for assistance and how much help they receive with their utility expenses. To get help, call Christian Community in Action at (919) 4699861. To make a donation, call (919) 469-4050. Cary Finance, (919) 469-4050

Pretreatment of Wastewater

All users of the sanitary sewer collection and treatment system are subject to Morrisville’s Sanitary Sewer Use Ordinance. Institutional food preparation and serving facilities are required to adequately trap and retain fats, oils, and greases prior to discharge into the sanitary sewer collection and treatment system. In certain cases, an industrial discharge permit is required to comply with the ordinance. Residential users are asked to consider their own cleaning practices and what can be done to reduce the amount of greasy wash water, food solids, and oils put into sinks and drains and then collected in the sanitary sewer system.

Cary Public Works and Utilities, (919) 469-4090

Public Information

The Town of Cary is committed to the highest level of public awareness and involvement. To this end, we have created and support a variety of official products that can help you stay current on what’s happening within and because of your Town of Cary utility services: Cary Public Information, (919) 460-4951

• 24-Hour Town Hall – Use your touch-tone telephone to access more than 250 recorded messages answering the most frequently asked questions and over 30 faxable documents about Cary services and operations, including utilities.

(919) 319-4500 or (919) 319-4504 TDD

• Cary TV 11 – Received by more than 45,000 households throughout Western Wake County, Cary’s 24-hour government access cable channel carries hundreds of important public service announcements as well as meetings of the Wake County School Board, the Wake County Board of Commissioners, and the Cary Town Council. Watch Cary’s monthly news magazine–Bud TV–for stories about what’s going on in and around Cary, and make time for similar programs about the Wake County Public School System and Wake County Government.
• www.townofcary.org – With more than 55,000 files, you’re sure to find everything you need on Cary’s award-winning Web site, including a special section just for our utility customers in Morrisville. Pay bills online, learn more about water conservation, and get the latest on starting and stopping service, rates, and troubleshooting problems.
• Electronic Mailing List – Get all the news from Town Hall when you want it by subscribing to the Town’s e-mailer’s list. Messages are sent on breaking news, current projects, and upcoming events as well as e-versions of BUD and Cary Connections. Join now by clicking on E-mail Service in the Shortcuts box at www.townofcary.org.
• Cary Connections – Get briefed on the coming week from Cary Town Hall by reading the Town of Cary’s display ad each week in The Cary News. Cary Connections appears on page A-5 and covers all the meetings, events, legal notices, and special messages for the coming week’s Town government calendar.
• The Morrisville Connection – Find utility information regularly featured in the Town of Morrisville’s official newsletter, which is mailed each month to Morrisville citizens and posted on the Town of Morrisville’s Web site, www.ci.morrisville.nc.us.

Morrisville Public Information, (919) 463-6200

Rain Barrels

Conserve drinking water by capturing rain water from downspouts to use for your yard and houseplants. Sixty-five gallon rain barrels made from recycled plastic are available at Cary’s Herbert C. Young Community Center, Middle Creek Community Center, and Bond Park Community Center. Payment may be made by cash, check, or credit card.

Cary Public Works and Utilities, (919) 469-4090

Rain Sensors

A rain sensor must be installed on all automatic irrigation systems and set to 1/4”. A rain sensor is a small, inexpensive device mounted in an open area outdoors. It is wired to the common line of an irrigation system and interrupts the cycle when a minimum of 1/4” of rain has fallen. Cary Public Works and Utilities, (919) 469-4090

Reclaimed Water

Reclaimed water is highly treated wastewater that meets State of North Carolina water quality requirements and is reused for limited purposes within designated service districts. Reclaimed water is a safe, high quality, and cost-effective alternative to using potable water for non-drinking uses such as irrigation and cooling towers.

See Bulk Reclaimed Water. Cary Public Works and Utilities, (919) 469-4090

Sewer Maintenance

Cary is responsible for ensuring the unobstructed flow of wastewater throughout the collection system. To accomplish this, Cary routinely cleans sewer lines and conducts preventive maintenance and repairs in Morrisville as well as in Cary. If you experience a sewer system backup or observe a cleanout or sewer manhole overflowing, please notify the Town of Cary as soon as possible. See Sewer Stoppages.

Cary Public Works and Utilities, (919) 469-4090

Sewer Stoppages

When a stoppage occurs in a sewer line between 8 a.m. and 5 p.m. on weekdays, contact Cary’s Public Works and Utilities Department at (919) 469-4090. After hours and on weekends and holidays, call (919) 469-4012. Cary will assess the stoppage to determine if the blockage is on the utility’s side of the sewer line or the homeowner's side of the sewer line. The Town will clear blockages that occur in the sewer main line or in the sewer service line from the Town-maintained cleanout at the edge of the right of way to the sewer main. A sewer cleanout is a vertical, capped, 4” pipe that provides direct access to the sewer system. Homeowners are responsible for blockages that occur in the service line located between the town-maintained cleanout at the edge of the right of way and the house. If there is no cleanout pipe at the edge of the property, the homeowner is responsible for blockages that occur anywhere in the sewer service line from the house to the main sewer line. See Backwater Valve.

Smoke Testing

As part of our regular maintenance program, Cary conducts annual leak testing of the sanitary sewer system within Cary and Morrisville. Testing usually occurs in late August or September and takes several weeks to complete. Specific sections of the sewer system are targeted each year so that each part of the system receives testing at least once every eight years. Property owners in a testing area are notified by letter approximately 30 days prior to when the testing will take place in their area. In addition, notices are placed at each home or building within 24 hours of the test. The testing consists of forcing a special, non-toxic “smoke” into the neighborhood sewer lines. While the smoke is not harmful to people, plants, or animals, residents in the test area with asthma, emphysema, or other respiratory conditions should notify Cary immediately upon receiving a notice of testing so that their situation may be discussed further. Public Works and Utilities, (919) 469-4090

Solid Waste Collection

The Town of Morrisville provides solid waste services to its customers.

Town of Morrisville, (919) 463-7120

Storm Drains

Storm drains are most often located in the curb of streets. Materials that enter the storm drains, including litter and other pollutants, go directly to area creeks and streams and not to wastewater treatment facilities. Morrisville provides stormwater services to its customers. Town of Morrisville, (919) 463-6214

Traffic Signals

The Town of Cary maintains all traffic signals in the Town of Cary, the Town of Morrisville, and a portion of traffic signals in the Town of Apex. Our system also includes Closed Circuit Television (CCTV), Dynamic Message Signs (DMS), Emergency Vehicle Preemption (EVP), Radar Detection and Video Detection systems all connected via an 80+ mile fiber optic network that also connects all Town of Cary facilities. This state-of-the-art signal system is maintained by the Town of Cary 24 hours a day. To notify Cary of a malfunctioning traffic light, call Public Works and Utilities Customer Service at (919) 469-4090. After hours and on weekends and holidays, call

(919) 469-4012.

Requests for a new traffic signal may be made to the Division Traffic Engineer at the NC Department of Transportation at (919) 560-6856 or by writing to: Division Traffic Engineer, NCDOT, 2612 North Duke Street, Durham, NC 27704. Requests may also be submitted to the Town of Cary Engineering Department (919) 469-4030.

Utility Bills

The current charges due shown on your Cary utility bill are payable upon receipt. Current charges are considered delinquent after the due date. If the amount due for current charges is not paid by the due date, the account will be subject to a one percent late penalty, minimum $5.00. All customers will be waived one late payment penalty per calendar year. Waived late penalties will not appear on a bill; therefore any billed late penalties must be paid. If you cannot pay the full amount by the due date, it may be possible to arrange installment payments by contacting a Finance Representative at

(919) 462-3849. You may also be eligible for one-time assistance through the Oasis Program. Services are subject to disconnection for nonpayment 10 days beyond the due date. Reconnection can only be made upon the payment of the full amount due including late penalties and non-pay charges. Questions regarding billed charges for service or payments should be directed to Customer Service at (919) 469-4050. See Utility Rates, Utility Bill Payment Options, Oasis. Cary Finance, (919) 469-4050

Utility Bill Payment Options

• Bank draft service automatically deducts the amount of the utility bill on the actual due date each month from a checking or savings account. There is no charge for this service.
• Payments may be mailed in the return envelope that is included with the monthly utility bill.
• Payment may be made in person at the collection window in Town Hall, 316 North Academy Street in downtown Cary, Monday through Friday, from 8 a.m. to 5 p.m.
• Payments can be dropped off at any time in the drop box located in the parking lot of Morrisville Town Hall; or at the drop box located at the Cary Senior Center in Bond Park at 801 High House Road; or in the drop box located on Cary’s Town Hall Campus, 316 N. Academy Street.
• Call (919) 469-4050 to pay by credit card. Cary accepts Visa, MasterCard, JCB, and Diners Club by telephone or in person.
• Online payment by credit card is available at www.townofcary.org. Call 469-4050 to inquire about your PIN for online access to your account.

Utility Easement Clearing and Mowing

To protect our public health and environment, Town of Cary periodically clears easements of trees and re-growth to prevent root penetration into sewer lines that can cause sewer blockages and sewer overflows. Before any vegetative clearing starts, a letter is sent to all property owners that border the easement explaining the purpose for clearing easements and the approximate duration of the work to be performed. This allows property owners the opportunity to ask questions and to remove personal items from the easement prior to clearing.

Wherever personal items (such as fences and portable buildings) are left in the easement, Cary staff will carefully remove and set them aside. Town of Cary employees will not replace those items back onto the utility easement and are not responsible for any damage that may occur to the personal items. A Cary employee is on site at all times during the easement clearing to monitor progress and to address any citizen concerns.

See Easements. Cary Public Works and Utilities, (919) 469-4090

Utility Locates

The Town of Cary is responsible for locating and marking Town-owned utilities in the public right-of-way. The locators are the Town’s representatives to North Carolina One Call service, a statewide organization of utility owners. Cary’s utility locators respond to request tickets that are generated by the NC One Call service. To request a utility locate, call 1 (800) 632-4949. Cary Public Works and Utilities, (919) 469-4090

Utility Rates

As part of its water conservation effort, the Town of Cary bills customers for water use according to a tiered rate structure. The price of water increases with each tier, providing an incentive to use this finite natural resource wisely. Sewer charges are based on 100% of water use at a uniform rate. Base charges also apply to each service. Rates are routinely reviewed through an annual budget process and typically change at the start of the Cary’s fiscal year on July 1. The current rates are posted on the Cary Web site at www.townofcary.org. See Utility Bills. Cary Finance, (919) 469-4050

Utility Service

To establish or terminate water or sewer service or for questions about a utility bill, please call (919) 469-4050. To set up an account, Cary requires that customers either make a deposit or submit a letter of credit from any previous utility company showing 12 months of good payment history. Fax the letter of credit to (919) 469-4306 or mail it to PO Box 8049, Cary, NC 27512-8049. For problems with the water or sewer system, call (919) 469-4090. Cary Finance, (919) 469-4050

Vendors

Interested in selling goods or services to the Town of Cary? Contact Cary’s Purchasing Office for details at (919) 469-4078 or learn more at www.townofcary.org.

Cary Purchasing, (919) 469-4078

Water Bills

See Utility Bills

Water Conservation

Cary’s comprehensive water conservation program combines educational, incentive, and regulatory initiatives to better manage water usage and to protect and preserve our natural resources. To facilitate those goals, Cary and Morrisville Town Councils have adopted the Alternate Day Watering Ordinance, Rain Sensor Ordinance, and the Water Waste Ordinance. Educational lessons and presentations are available to school classes, civic organizations, scout troops, and other audiences. Staff schedules landscaping and irrigation workshops, conducts water audits upon request, and coordinates an annual “Beat the Peak” multi-media campaign to encourage wise water use. The tiered water rate structure, toilet flapper rebates, and wholesale rain barrel sales provide financial incentives for customers to use water efficiently. In addition, the reclaimed water systems offer additional incentives to customers within designated service areas by offsetting the demand for potable water. See Rain Sensors, Alternate Day Watering, and Water Waste Ordinances. Cary Public Works and Utilities, (919) 469-4090

Water Disinfection

In accordance with state and federal regulations, the Cary/Apex Water Treatment Facility temporarily stops adding ammonia to its water treatment disinfection process each March. Customers who use kidney dialysis machines should be aware that water might contain chlorine, ammonia, or a mixture of the two at the beginning and end of March each year. The water plant resumes adding ammonia to the water treatment process on April 1. As part of their annual work, utility crews each March also “flush” the entire water system by opening each fire hydrant for about 15-30 minutes.

Cary Public Works and Utilities, (919) 469-4090

Water Leaks

Cary routinely surveys 50 to 75 miles of the water distribution system per month with electronic listening devices to minimize loss from the water system. Cary schedules system repairs as leaks are discovered. Customers are encouraged to report all system leaks as soon as possible to Public Works and Utilities at (919) 469-4090.

Whenever a customer experiences a water leak inside a home or business, the main water shut off valve inside the structure should be located and turned off. If the valve cannot be located or shut off, call Public Works and Utilities at (919) 469-4090 weekdays from 8 a.m. to 5 p.m. or (919) 469-4012 after hours and on weekends and holidays to have the water meter shut off so repairs can be made. The homeowner is responsible for repairs both inside the home and from the dwelling to the water meter. Cary is responsible for repairing leaks in the street or between the street and the meter. If there is an unusual increase in water consumption on your Cary utility bill, consider checking around the hot water tank and underneath the house for water leaks. Toilets should also be checked for leaks by performing a dye test. Contact the Finance Department at (919) 469-4050 to further discuss a high utility bill or contact Water Conservation at (919) 469-4090 to schedule a water audit.

Cary Public Works and Utilities, (919) 469-4090

Water Meters

The Town of Cary installs and maintains all water meters and related appurtenances for residential and commercial sites within Cary and Morrisville Town limits. Other related water meter services and contact numbers are:

• Purchase of water meter – contractor/building: Cary Inspections and Permits,

(919) 469-4340

• Installation of new meter: Cary Public Works and Utilities, (919) 469-4090
• Leaks (See Water Leaks)
• Raising, lowering, and repairing meter boxes: Cary Public Works and Utilities,

(919) 469-4090

• Replacing meter box lids: Cary Public Works and Utilities, (919) 469-4090 or Cary Finance, (919) 469-4050
• Low water pressure: Cary Public Works and Utilities, (919) 469-4090
• Replacement of water meters (broken glass, hard to read, aged out, etc.):
  Cary Finance, (919) 469-4050
  

Water Quality

The water distribution system is routinely flushed to assure high water quality in the water distribution system. The semiannual testing and exercising of fire hydrants (see Water System and Fire Hydrant Maintenance) contributes to the overall flushing effort. Water samples are taken from a number of locations throughout Cary and Morrisville to ensure water system quality meets the requirements of the Safe Drinking Water Act, and Cary issues an annual water quality report.

Cary Public Works and Utilities, (919) 469-4090

Water Rates

See Utility Rates

Watering Schedule

See Alternate Day Watering

Water System and Fire Hydrant Maintenance

Cary performs operational tests and system maintenance on all Town of Cary and Morrisville fire hydrants twice each year. The tests serve a dual purpose by ensuring adequate fire flow and the flushing of sedimentation from the distribution system.

Cary Public Works and Utilities, (919) 469-4090

Water Waste Ordinance

The Water Waste Ordinance (WWO) prohibits over watering of landscapes in two ways. It prohibits direct watering of impervious surfaces such as streets, driveways, and sidewalks to the extent that water leaves the property. Second, the WWO prohibits over watering to the extent that water can no longer be absorbed and causes runoff. Water conservation staff, workshops, and brochures are available to help customers avoid water waste. Cary Public Works and Utilities, (919) 469-4090

Web site

See Public Information

Wells

If you would like to install a well for irrigation, several steps are required. Prior to digging a well, you must get a permit from Wake County Environmental Services. A site plan of your lot is required. Call first to get details on specific information that needs to be included. For more information call (919) 856-7400 or visit Wake County’s Web site, www.wakegov.com. Before connecting the well to your irrigation system, obtain plumbing and electrical permits issued through the Morrisville Inspections Department.

Town of Morrisville, (919) 463-6181

Utility Services Phone Directory

Town of Cary Phone Numbers

24-Hour Town Hall (919) 319-4500 or (919) 319-4504 TDD

Backflow Preventor (919) 469-4090

Cary TV 11 (919) 469-3806

Cross Connection Program (919) 469-4090

Development Fees (919) 469-4340

Donations to Oasis (919) 469-4050

Easement Clearing (919) 469-4090

Electronic Mailing List (919) 460-4951

Employment Opportunities (919) 319-4500, ext 283

Establishing Water and Sewer Service (919) 469-4050

Fats, Oils, and Grease (919) 469-4090

Fire Hydrant Bulk Water Sales (919) 460-4908

Fire Hydrants (919) 469-4090

Hydrant flushing (919) 469-4090

Irrigation Ordinances (919) 469-4090

Irrigation Systems (919) 469-4090

Locating Utility Lines 1-800-632-4949

Low Water Pressure (919) 469-4090

Oasis, Public Assistance for Utility Bill (919) 469-4050

Public Information (919) 460-4951

Rain Barrels (919) 469-4090

Rain Sensors (919) 469-4090

Reclaimed Water (919) 469-4090

Sewer Maintenance (919) 469-4090

Sewer Backups (919) 469-4090

Sewer Odor (919) 469-4090

Sewer or Water Service, Starting or Stopping (919) 469-4050

Sewer System Smoke Testing (919) 469-4090

Terminating Water and Sewer Service (919) 469-4050

Traffic Signal Malfunctions (919) 469-4090

Traffic Signal Malfunctions, after hours (919) 469-4012

Traffic Signal Requests (919) 463-4030

Utility Bill Assistance Program (919) 469-4050

Utility Rates (919) 469-4050

Water or Sewer Bill Questions (919) 469-4050

Utility Services Phone Directory

Water Leaks (919) 469-4090

Water or Sewer Service (919) 469-4050

— Starting or Stopping
Water Meter Permit (919) 469-4340
Water Meter Repair or Installation (919) 469-4090
Water Meter Replacement (919) 469-4340
Water Rates (919) 469-4050
Water Quality Questions, Concerns (919) 469-4090
Watering Rules (ADW, WW, RS) (919) 469-4090
Water Treatment Disinfection (919) 469-4090
Web site (919) 462-3908

Town of Morrisville Phone Numbers

Backwater Valve (919) 463-6180
Irrigation Permits (919) 463-6181
Morrisville Newsletter (919) 463-6200
Public Information (919) 463-6200
Solid Waste Collection (919) 463-7120
Storm Drains (919) 463-6214
Wells (919) 463-6181