Chances are your Blue
Cross and Blue Shield of North Carolina prescription drug benefit is provided
through Medco Health, Inc. If so, you may want to
take advantage of the services offered by Medco
Health's mail order pharmacy (Home Delivery Service). Note: not all members
have access to Medco Health's Home Delivery Service.
One way to check is to look for "Paid BNCDRUG" listed on your ID card
next to "Rx Service:".
You can use Medco Health's Home Delivery Service two ways:
The table below
highlights the features of Home Delivery Services that are available online
versus over the phone.
|
Features |
Phone |
Online |
|
Order refills |
Yes |
Yes |
|
Renew prescriptions |
Yes |
Yes |
|
Check order status |
Yes |
Yes |
|
Check mail order
account status |
Yes |
Yes |
|
Request mail order
forms and envelopes |
Yes |
Yes |
|
View prescription
claims history (local and mail order) |
|
Yes |
|
Prescription drug
pricing and coverage information |
|
Yes |
|
Find a participating
pharmacy (NC and nationwide) |
Yes |
Yes |
|
View summary of
prescription drug benefit |
|
Yes |
|
Find health and
wellness articles |
|
Yes |
|
Drug information |
|
Yes |
Registration and Login for medcohealth.comTM
To access the above
features online at Medcohealth.com, you will first need to register and login
using a login and password that you choose. The registration process will ask
you for your member ID which can be found on your Blue Cross and Blue Shield ID
card (enter the last 9 digits beginning with the W).
MedcoHealth.com offers the following services:
Mail
order transactions
Order refills. Renew prescriptions. Check your order status. Check your account
status. Now you can do all these things online through MedcoHealth.com. It’s a
simple way to conduct all your mail order business with Medco
Health’s Home Delivery Service.
View
your prescription claims history
Need an easy way to keep track of all your prescriptions for tax purposes? Whatever
your reason, now you can view your prescription claims history online. You'll
be able to review them through both your local retail
pharmacies or Medco Health’s Home Delivery
Service.
Drug
coverage information
Want to know how much that new prescription will cost?
Check out the drug coverage feature to find out how much your prescription
copayment will be at either your retail pharmacy or through Medco
Health’s Home Delivery Service.
Search
for participating pharmacies
The pharmacy search at MedcoHealth.com lets you search
for participating pharmacies across the nation, not just those in
Technical
Support
Medcohealth.com
provides technical assistance with any problems you may experience on their Web
site by sending an online inquiry or by calling their toll free number
(800-711-0926). However, for any issues with your benefits (i.e. rejected
prescription claim, paid greater than your expected copayment, eligibility
inquiries, etc.) please contact BCBSNC Customer Services at the phone number
listed on the back of your identification card.
* Some programs are
available to members of specific plans only. Check your plan's specific
benefits to see if you are eligible.