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Employee Assistance Program

What is the Employee Assistance Program (EAP)? Is the EAP Program confidential?
  • Yes.
Who provides the EAP service? What is our Company code for website access?
  • Refer to your employee EAP Wallet card for this code or contact the HR office at 469-4070.
Does an employee or family members need a referral?
  • No.
Is there any cost to receive EAP services?
  • Employees and other family members living in the same household have available up to 5 free visits per problem, regardless of the number of family members involved or associated with the problem or issue. If the EAP provider is unable to resolve your (or your family members') problem or issue within the 5 free visits, OR if the problem requires that you see a specialist, there is a cost associated with the visits to the specialist. Health insurance may pay a portion of this cost according to the provisions of the health insurance plan. Coverage may only be provided for dependents who are eligible or covered by the employee's health insurance.
Are there other sources of help through the EAP?
  • FinancialConnect has professionals available to discuss financial issues from family budgets and tax questions to credit issues and investments.
  • LegalConnect provides confidential access to attorneys who are dedicated to providing practical, understandable information and assistance. If you require representation, LegalConnect can also refer you to a qualified attorney in your area for a free 30-minutes consultation. Thereafter, a 25% reduction in customary legal fees is available. You can also create an online will for a nominal fee of $14.95.
  • Both FinancialConnect and LegalConnect can be accessed by calling 1-800-272-7255 or going to www.GuidanceResources.com
Who may I call with questions regarding the EAP services?

The employee benefits information posted on this website is intended to provide details and helpful information regarding benefits available to current employees of the Town of Cary. These benefits are also described in detail in contracts with the Town of Cary and/or in Town policy. The provisions of the contracts and Town policies are controlling and subject to change. None of the conditions or limitations thereof are waived or modified by reason of omission or misstatement on this website.