The Finance Department is located on the first floor of Town Hall, 316 North Academy Street. Customers may park in the free, designated visitor parking spaces on the circular drive off Ambassador Loop Road or any level of the parking deck. Enter Town Hall from one of these entrances:
> The glass doors off Ambassador Loop Road (The customer service window will be located on the right);
> The three-fountain courtyard (The customer service window will be located on the left);
> From North Academy Street (the window is straight ahead).
A utility bill drop box is located off Ambassador Loop next to the designated parking spaces. A utility bill drop box is located off Ambassador Loop Road next to the designated parking spaces. Drop boxes can also be found outside the Cary Senior Center in Bond Park and in the parking lot of Morrisville Town Hall.
- Customer Service for Utility Customers
- Direct Draft for Utility Bills
- Home Occupation Ordinance
- Hydrant Account Application
- Municipal Bond Sales
- Payment Options for Utility Customers
- Pet Tags
- Privilege Licenses
- Selling Goods or Services to the Town
- Surplus Equipment
- Special Assessments
- Taxes and Assessments
- Unclaimed Money (Deposits and Overpayments)
- Utility Billing FAQ's
- Utility Companies (Other)
- Utility Rates
- Water Consumption - High Usage
Customer
Service for Utility Customers
To set up or terminate water, sewer and garbage service call
Customer Services at (919) 469-4050. The Town requires a deposit
to set up an account or allows customers to send in a letter of credit
from any previous utility company showing twelve months of good payment
history. You may fax the letter of credit to (919) 469-4306 or mail
it to P O Box 8049, Cary, NC 27512-8049.
Direct Draft for Utility Bills
To have your utility bill drafted from your bank account, you
may complete a Bank Draft Authorization Form and return it
to P O Box 8049, Cary, NC 27512-8049. The amount of your utility bill
will automatically be drafted on the due date.
- Maintains a business location within Cary limits or
- Solicits business within Cary (personally or through agents) or
- Picks up or delivers goods or services within Cary
Download a privilege license application (PDF) (HTML) or obtain one by fax, mail or e-mail. Return with fee.
A permit to solicit or sell is required for door-to-door solicitation.
The Home Occupation Ordinance also applies if a business is located in your home.
Businesses that serve alcohol must also obtain a Town of Cary a beer and wine permit.
Call (919) 460-4952 or e-mail business.license@townofcary.org for more information.
Selling Goods or Services to the
Town
How to do business with the Town: Competitive bidding
practices are utilized as required by North Carolina
General Statutes and Town of Cary Policies and Procedures
to ensure that the best value in goods and services is
obtained through open vendor competition. In addition,
the Town participates in programs that allow the
opportunity to purchase under NC contracts and in
cooperative agreements with other governmental units.
Qualified bidders are invited to compete for the Town's business by submitting informal quotations or formal responses to Request for Proposals when the Town needs to contract for materials, equipment or services. Request for Proposals are publicly advertised in local newspapers, and a vendor may request a copy of any current Request for Proposals by contacting Purchasing. Prospective vendors may receive future mailings for bid requests if they are on the vendor list. You may print the Vendor Information Form from this site or request a copy from the Purchasing Division, (919) 469-4105 or E-mail dan.elliott@townofcary.org. Complete and return the form to P O Box 8005, Cary, NC 27512-8005; or Fax (919) 469-4377.
Taxes and Assessments
The Wake County Revenue Department handles all assessment, valuation, billing and collection of property taxes for the Town of Cary. The Town is a satellite office for property tax collection and can receive the exact amount that is printed on the bill. If problems or questions arise, call the county Revenue Department at (919) 856-5400.
Vehicle License Fees
The fee is $30. Billing and payment accompanies property taxes. No sticker
or decal is required.
Utility Companies (Other)
Contact information for electricity, telephone, gas & cable TV
Water Consumption - High
Usage
If you experience a
high utility bill, you may want to consider the
following:
- Frequent watering of your lawn or flowers
- Frequent washing of cars at home
- Leaky faucets
- An increase in the number of people in your house
- Plumbing problems
- A toilet that continues to run after flushing
- Silent toilet leaks (put food color in the tank, do not flush; if color seeps into the bowl, you have a "silent leak")
- Broken water lines (check your yard for wet spots)
- Spinning water meter indicator (lift top of water meter; if indicator is spinning and you are not currently using water, you have a leak)
For more information regarding high water consumption, please call Customer Services at (919) 469-4050. See Water Conservation for other tips on reducing usage.