TRANSIT PROGRAM
Additional
information about the Transit Program may be obtained by calling Ray Boylston,
Transit Services Administrator, at (919) 462-2080, through e-mail at ray.boylston@townofcary.org
or by visiting the Town’s Web site www.townofcary.org.
To provide clean, safe, reliable, and efficient
transit service to the community by being responsive to changing needs and
focusing on customer service as our highest priority.
·
Administers the
C-Tran program (a demand-responsive transit service for seniors, persons with
disabilities, and a fixed route service for the general public) to ensure safe,
efficient, and effective transit services for citizens and visitors of Cary
through oversight of a contract for the management and operation of the system.
·
Prepares reports
and plans to address
·
Oversight of contractor’s
responsibilities for system operations.
·
Reviews and
approves all applications for Door-to-Door specialized transit services to
ensure client eligibility.
·
Serve as a
liaison to the Triangle Transit Authority, Federal Transit Administration, North
Carolina Department of Transportation (NCDOT) Public Transportation Division,
regional transit committees and study groups, Capital Area Metropolitan
Planning Organization (CAMPO) and the North Carolina Public Transportation
Association.
Town Focus Areas
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Focus Area I:
Community Planning
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Focus Area II: Infrastructure
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Focus Area III: Financial Condition
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Focus Area IV: Municipal Services |
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Town Goals
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Achieve a well-planned community
using innovative and proactive planning approaches and techniques.
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Ensure that roads, water and
wastewater facilities, parks, and other infrastructure exists for the
existing citizens and for the future needs identified in the comprehensive
plan.
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Achieve a stable and strong financial
position by accurately estimating, prudently allocating, and managing
financial resources.
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Achieve a high level of service to the citizens in a prompt, reliable, responsive, and cost-effective manner. |
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Town Initiatives
(pages 2 and 3 of this
document contain full descriptions of each Town Initiative) |
Growth Management
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Housing Program
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Comprehensive Planning
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Land Use Plan
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Environmental Concerns
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Infrastructure and Level of Service Standards
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Fiscal Plan
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Water, Wastewater, Transportation Infrastructure
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Broad Band Technology Services
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Long Term Financial Plan
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Performance Measurement
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Short Term Financial Planning
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Review Operations
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Cost Consciousness and Sustained Service Provision
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Public Involvement
|
|
Departmental Goals and Initiatives |
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|
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1, 3
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1, 3
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3
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1, 2,3,4,5
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1, 2, 3
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|
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1, 2, 3
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4, 5
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2, 3
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1, 2, 3
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2, 3
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1, 3
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DEPARTMENT GOALS AND INITIATIVES
1. Maintain affordable door-to-door
transit services for seniors and persons with disabilities throughout the town
limits for medical, employment, shopping and social activities and out-of-town
services for medical and employment trips on a space available basis.
2. Develop, provide, and maintain highly efficient,
effective and convenient transit services for the general public with the Town
limits through a fixed route system.
3. Design and
maintain transit services in a manner that promotes increased system
productivity and excellent customer service.
4. Ensure that
the system provides local bus service connections with regional bus service and
a baseline of transit feeder services to the future regional transit services.
5. Ensure that all available federal, state, regional,
and other transit grant funding sources are sought and utilized to the maximum
extent possible to offset expenses to the Town and its citizens.
6. Ensure that
the Town continues to cooperate and participate in regional transit
coordination initiatives to enhance the mobility of our citizens and visitors
throughout the region.
FY 2008 Accomplishments
·
Operated four fixed
routes for the general public. Assisted in the development, coordination, and
implementation of a new TTA Route 303 that began providing mid-day express
transit service from the Cary Train Station to NCSU to Downtown Raleigh in July
2007 at no cost to the Town.
·
Operated door-to-door
system for senior citizens and persons with disabilities.
·
Average weekday
ridership on fixed routes increased by approximately 75% over FY 2007.
·
Requested and
received Federal Transit Administration (FTA) “capital cost of contracting”
funds totaling $857,257.
·
Requested and
received State Maintenance Assistance Program (SMAP) operating funds totaling $177,000.
·
Completed the
design, ordering and receipt of new fixed route map and schedule brochures that
were distributed to numerous businesses, apartment complexes, and schools in
the service area.
·
Additional fixed
route buses equipped with bike racks.
·
Additional bus
stop signs purchased and installed at strategic locations in addition to the
design and development of shared bus stop signage with the Triangle Transit
Authority (TTA).
·
Planned and implemented
the move of the transfer point at the Cary Towne Center Mall with no disruption
to customers.
·
Developed an
inventory of proposed locations for benches and shelters and began installation
on some sites.
·
Significant
updates to C-Tran web site completed to reflect changes in system (examples:
new fixed route passenger guide, fixed route maps, new ticket ordering form,
etc.).
·
Completed the
Transit Element of the Comprehensive Transportation Plan that provides
recommendations for the future of fixed route and Door-to-Door transit services
in the Town.
·
Maintain 95%
on-time performance of C-Tran.
·
Increase
registration for C-Tran by 20%.
·
Increase general
public ridership on C-Tran by over 20%.
|
|
Actual |
Estimated |
Projected |
|
% of on-time
transit trips (fixed route and door-to-door) |
97% |
97% |
97% |
|
% increase in
registered riders for door-to-door service |
10% |
10% |
10% |
|
% increase in
door-to-door transit trips |
3% |
5% |
5% |
|
% increase in
fixed route transit trips |
30% |
20% |
20% |
|
% decrease in
Town subsidy for fixed route service |
5% |
5% |
5% |
KEY WORKLOAD INDICATORS
|
|
Actual
|
Estimated |
Projected |
|
Number of
registered door-to-door riders |
2,000 |
2,400 |
2,800 |
|
Number of
transit trips (door-to-door & fixed routes for FY07 – door-to-door for
FY05 and FY06) |
100,800 |
114,000 |
120,000 |
|
Average
annual net transit cost per trip (door-to-door) |
$35.90 |
$39.10 |
$39.10 |
|
Average
annual net transit cost per trip (fixed routes) |
$19.27 |
$19.49 |
$19.49 |
|
Fund Number: 025-5700 |
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|
Activity |
Actual |
Actual |
Actual |
Estimated |
Budget FY
2009 |
|
Personnel Services |
$80,179 |
$86,086 |
$90,106 |
$138,803 |
$146,259 |
|
Operations and Maintenance |
$1,696,009 |
$1,879,671 |
$2,552,341 |
$2,966,239 |
$3,677,056 |
|
Capital Outlay |
0 |
0 |
0 |
0 |
0 |
Total
|
$1,776,188 |
$1,965,757 |
$2,642,447 |
$3,105,042 |
$3,823,315 |
|
Authorized FTEs |
1 |
1 |
1 |
2 |
2 |
·
The splitting of
the