UTILITY SYSTEMS MAINTENANCE
Any additional information can be obtained by
contacting Sam Tingler, Utility System Maintenance Manager, at
Town Focus Areas |
Focus Area I:Community Planning |
Focus Area II: Infrastructure |
Focus Area III: Financial Condition |
Focus Area IV: Municipal Services |
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Town Goals |
Achieve a well-planned community using innovative and proactive planning approaches and techniques. |
Ensure that roads, water and wastewater facilities, parks, and other infrastructure exists for the existing citizens and for the future needs identified in the comprehensive plan. |
Achieve a stable and strong financial position by accurately estimating, prudently allocating, and managing financial resources. |
Achieve a high level of service to the citizens in a prompt, reliable, responsive, and cost-effective manner. |
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Town Initiatives(pages 2 and 3 of this document contain full descriptions of each Town Initiative) |
Growth Management |
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Housing Program |
Comprehensive Planning |
Land Use Plan |
Environmental Concerns |
Infrastructure and Level of Service Standards |
Fiscal Plan |
Water, Wastewater, Transportation Infrastructure |
Broad Band Technology Services |
Long Term Financial Plan |
Performance Measurement |
Short Term Financial Planning |
Review Operations |
Cost Consciousness and Sustained Service Provision |
Public Involvement |
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Departmental Goals and Initiatives |
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1,2,3 |
1,2,3,4
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1,2,3,4,5
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1,2,3
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3,4
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3
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DIVISION GOALS AND
INITIATIVES
Operations & Maintenance
1. Provide uninterrupted water and wastewater operations by maintaining forty-three wastewater pumping facilities, seventeen odor control facilities, four drinking water booster stations, six elevated water storage tanks, one drinking water ground storage tank.
2. Provide quality and available reclaimed water by operating and maintaining two reclaimed water distribution systems.
3. Maintain, track, and document condition of the wastewater collection system through visual inspections, video assessment, flow monitoring, and smoke testing.
Customer Service
4. Respond
and resolve collection system odors complaints throughout the Town of
5. Provide awareness training to all new reclaimed water customers.
Meter
6. Oversee monthly master water meter and industrial wastewater users data used in billing information.
·
Added three additional wastewater pumping
facilities into the
· Continue to manage and reduce odors in the wastewater collection system.
·
Continue to perform annual smoke testing program that
continues to identify needed repairs to the wastewater collection system.
KEY PERFORMANCE
OBJECTIVES
·
Respond to 100% of trouble alarm warnings at the pump
stations within 45 minutes.
·
Perform annual smoke testing on wastewater collection system
to limit long-term sewer line problems.
·
Respond to 100% of citizen odor complaints within 24 hours,
including a description of the problem and action to be taken.
·
Minimize any customer related issues related to new or
existing reclaimed water service.
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Actual |
Estimated |
Projected |
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% of response to “trouble alarms” within 45 minutes or less |
100% |
100% |
100% |
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% of odor complaints responded to within 24 hours |
93% (52/56) |
98% |
100% |
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Actual
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Estimated
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Projected
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Facilities operated and maintained |
73 |
75 |
79 |
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Completed maintenance related work orders |
7,021 |
7,500 avg.
624.5/month |
8,000 |
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% of system smoke tested per year |
6.5% |
5% |
10% |
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Odor complaints responded to per year |
56 |
90 avg. 7.7/month |
50 |
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Miles of collection system inspected per year |
10% |
8% |
14% |
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Feet of collection system video assessed |
10,000 |
10,000 |
20,000 |
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Number of manholes inspected per year |
2,500 |
2,000 |
4,000 |
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Number of I/I service requests completed |
164 |
76 avg. 6.3/month |
100 |
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Reclaimed water total number of work orders completed |
142 |
650 avg. 54.5/month |
650 |
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Reclaimed water customer service related calls annually |
69 |
164 avg. 13.7/month |
200 |
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Number of reclaimed meters |
545 |
595 (Jan 2008) |
650 |
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Number of Citizen Complaints During Reclaimed |
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0 |
0 |
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Fund Number: 30-7030 |
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Activity |
Actual FY 2005 |
Actual FY 2006 |
Actual FY 2007 |
Estimated FY 2008 |
Budget FY 2009 |
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Personnel Services |
$841,131 |
$911,474 |
$1,096,179 |
$1,342,734 |
$1,497,274 |
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Operations and Maintenance |
$682,499 |
$778,384 |
$991,825 |
$1,025,998 |
$1,201,481 |
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Capital Outlay |
0 |
$179,042 |
$0 |
$343,976 |
$354,320 |
Total
|
$1,523,630 |
$1,868,900 |
$2,088,004 |
$2,712,708 |
$3,053,075 |
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Authorized FTEs |
15 |
20 |
20 |
22 |
23 |
·
The budget
includes an additional Reclaimed Water Technician which will increase the Town’s
ability to provide excellent customer service, timely regulatory response, and
an ability to maintain all aspects of the reclaimed water program.