PUBLIC WORKS AND UTILITIES: OPERATIONS DIVISION

Additional information about the Operations Division may be obtained by calling Bob Bilodeau, Operations Division Manager, at (919) 469-4055, through e-mail at bob.bilodeau@townofcary.org, or by visiting the Town’s website at www.townofcary.org.

TOWN OF CARY GOALS AND INITIATIVES

Town Focus Areas

Focus Area I: Community Planning

Focus Area II: Infrastructure

Focus Area III: Financial Condition

Focus Area IV: Municipal Services

Town Goals

Achieve a well-planned community using innovative and proactive planning approaches and techniques.

Ensure that roads, water and wastewater facilities, parks, and other infrastructure exists for the existing citizens and for the future needs identified in the comprehensive plan.

Achieve a stable and strong financial position by accurately estimating, prudently allocating, and managing financial resources.

Achieve a high level of service to the citizens in a prompt, reliable, responsive, and cost-effective manner.

Town Initiatives (pages 2 and 3 of this document contain full descriptions of each Town Initiative)

Growth Management

Long Range Water Resources

Housing Program

Comprehensive Planning

Land Use Plan

Environmental Concerns

Infrastructure and Level of Service Standards

Fiscal Plan

Water, Wastewater, Transportation Infrastructure

Broad Band Technology Services

Long Term Financial Plan

Performance Measurement

Short Term Financial Planning

Review Operations

Cost Consciousness and Sustained Service Provision

Public Involvement

Departmental Goals and Initiatives

1-17

1-30

1-30

DEPARTMENTAL GOALS AND INITIATIVES

Wastewater Collection Systems & Maintenance

1. Responsible for sewer line cleaning, vacuuming, and preventive maintenance programs.

2. Performs televised underground inspections of sewers and create databases with digital images.

3. Provide support for major sewer line rehabilitation/installation construction projects.

4. Responsible for easement maintenance and line obstruction clearing to ensure access and reduce sanitary sewer overflows and/or stoppages.

5. Respond to trouble calls from both internal and external customers for sewer line problems.

6. Perform utility location services for Town-owned wastewater collection system and components.

7. Perform storm water system maintenance and repair on Town rights of way.

Water Distribution Systems

8. Responsible for the installation, replacement, and maintenance of commercial and residential water metering devices throughout the Town.

9. Responsible for preventive and ongoing maintenance of water hydrants.

10. Provide support for major line rehabilitation/installation construction projects.

11. Perform preventive maintenance on reclaimed water system lines and appurtenances.

12. Responsible for leak detection and leak correlation services for the water distribution system.

13. Oversees residential, commercial and Town cross connection control programs.

14. Gathers water samples to ensure high water quality throughout the distribution system.

15. Inspects, operates, maintains and maps water distribution system valves.

16. Inspects, operates, and maintains reclaimed water system lines and appurtenances.

17. Manages bulk water program field activities for customers.

Street Maintenance

18. Responsible for repair of potholes, utility and street maintenance cuts and concrete repairs.

19. Perform greenway and parking lot pavement maintenance to ensure safety of citizens using the Town's facilities.

20. Responds to adverse weather conditions; responsible for performing snow and ice control services on approximately 400.9 street-center-line miles of Cary streets and 107.8 miles of NCDOT maintained roads.

21. Maintains and repairs curb, gutters and sidewalks; provides facility/utility and traffic operations support.

22. Performs corrective maintenance on Town bridges, culverts and storm drainage structures on the right of way.

Traffic Operations

23. Maintains 152 computerized traffic signals and an 102 mile fiber optic network supporting signalized intersections in Cary, Morrisville and Apex. Fiber network also provides communications to Town facilities

24. Responsible for performing fiber optic system relocations in support of road widening and development projects. Performs fiber optic fusion splicing to minimize impact to critical fiber communications.

25. Perform traffic signs and markings to ensure safety and visibility of traffic patterns.

26. Maintains, troubleshoots and repairs 23 Closed Circuit Television (CCTV) systems.

27. Maintains, troubleshoots and repair of 13 Dynamic Message Systems (DMS) associated with the computerized traffic signal system.

28. Installs, troubleshoots and maintains traffic signal emergency pre-emption systems – 38 currently installed.

29. Provides contract oversight and inspection of traffic signals, fiber optic installation, CCTV and DMS.

30. Traffic Operations Work center serves as NIMS Incident Command Center during emergencies employing CCTV/DMS to observe and manage event progression.

FY 2008 ACCOMPLISHMENTS

· Developed National Incident Command System (NIMS) plan and organizational chart to respond to damaging wind (hurricane/tornado) events. Revised NIMS plans to incorporate contract fleet of dump truck snow plows into the Town’s overall snow fighting effort.

· Developed a GIS based spill response plan for large scale sewer spills. Spill plan is NIMS based and links to contractor proposals, cost estimates, flow analysis and environmental impacts. The plan also details pump and haul tanker routes. NC DENR inspectors impressed by the level of level of detailed planning.

· Planned and organized Snow Rodeo event for Cary at USA Baseball complex. Familiarized command staff and equipment operators by providing realistic exposure and training for winter weather events. Featured an equipment operation rodeo, safety training and chainsaw training.

• Rapidly responded to two pole knock downs at Cary Parkway and Kildaire Farm Road after accidents destroyed the Traffic Signal System.

· Worked with various agencies to rapidly restore Kildaire Farm Road at Tryon Road signal system when a digger derrick truck bored into a natural gas main. Restored system overnight to ensure no traffic disruption during morning rush hour.

· Managed numerous fiber optic line relocations and associated fusion splicing related to development and road widening projects. Scheduling minimized communications outage impacts.

· Continued HIPER PM; a maintenance management software used to track customer calls, corrective maintenance and preventive maintenance programs.

· All employees in Operations trained on FEMA Incident Command System (ICS) 100 and ICS 700 courses to improve response to emergencies and other incidents affecting the Town of Cary.

· Inspected and cleared major storm drainage structures throughout Town to prevent area flooding.

· Hosted a Town of Cary School of Government visit; oriented citizens on utilities, street maintenance and traffic operations.

· Installed 36 traffic signal preemption systems to improve emergency services response time.

· Re-certified all construction and water distribution employees in Class III Asbestos. Provided initial certification for all new employees.

· Continued manufacturing our own concrete at a significantly reduced cost versus purchasing pre-mixed concrete. Manufacturing concrete continues to enhance crew productivity.

· Continued development of the cross connection control program. Upcoming program changes to include contract inspection of residential backflow assemblies with a provision to opt out.

· Maintained North Carolina State certifications for water and wastewater operations through continuing education for all certified employees.

· Completed contract street repairs repairing asphalt failures that were not covered by annual streets contract.

· Provided input throughout the Town Center streetscape master planning process to help balance artesian and aesthetic needs with keeping downtown areas maintainable.

· Constructed a 900’ stone access road in preparation for capping the old Holly Springs Landfill. Capped old landfill with over two feet of clay soil, re-vegetated and improved storm water controls.

· Provided support to PW Director to help resolve crossed reclaimed water service lines connected to potable water services.

· Developed plan and oversaw marking retrofit of over 500 reclaimed water meter boxes.

· Completed deployment of street name ahead signs and mast arm signs town wide and pilot project or span wire signs. Improved and standardized signage allows motorist to intuitively navigate throughout Cary.\

· Maintained proficiency training within the division such as shoring and trenching, heavy equipment operations and confined space entry.

KEY PERFORMANCE MEASURES

Performance Measure	Actual FY 2007	Estimated FY 2008	Projected FY 2009
Number of sanitary sewer overflows	10	14	14
% of potholes repaired within one business day	96% (43/45)	95%	95%
% of out of service fire hydrants repaired/replaced within five business days	76% (25/33)	90%	90%
% of asphalt cuts for utility repairs completed within five business days	88% (60/68)	90%	90%
% of traffic signal emergency calls responded to within one hour	100%	95%	95%
Average out of service time for fire hydrants (in days)	4	3	3
% of water meters installed within one business day	80% (1,841/2,312)	85%	85%

KEY WORKLOAD INDICATORS

Workload Indicator	Actual FY 2007	Estimated FY 2008	Projected FY 2009
Number of utility line locate requests received	41,000	47,093	52,395
Number of after hours calls responded to	1,200	1,280	1,280
Annual miles of sanitary sewer televised and data based	28	33	33
Annual miles of sanitary sewer cleaned	140	117	193
Annual miles of sanitary sewer easement cleared/mowed	20	40	40
Number of sewer system main line repairs completed	48	50	50
Sewer system – total miles of collection lines	767	810	825
Street maintenance – total street-center-line miles	390	400.9	410
Street maintenance – total NCDOT center-line miles for snow removal	107.8	109	109
Sidewalk maintenance – total miles of sidewalks	277	290	295
Number of traffic signal detection failures	200	200	200
Number of traffic signal trouble calls received (all sources)	1,370	1,370	1,370
Traffic Signal System – total signal intersections	146	152	165
Traffic Signal System – video detection systems	8	8	12
Traffic Signal System – CCTV installations*	23	23	33
Traffic Signal System – Dynamic Message Systems*	13	13	13
Annual miles of water lines inspected for leaks	540	640	650
Number of water system main line repairs completed	230	240	240
Number of water system main line valves inspected	5,100	4,950	4,950
Water system – total miles of distribution lines	876	890	900
Water system – total number of commercial/residential water metering devices	51,374	55,346	59,318

ACTIVITY HISTORY

Fund Number: 10-7020
Activity	Actual FY 2005	Actual FY 2006	Actual FY 2007	Estimated FY 2008	Budget FY 2009
Personnel Services	$4,436,235	$4,751,244	$5,229,363	$6,132,368	$6,746,926
Operations and Maintenance	$1,948,155	$2,271,636	$2,820,075	$4,121,979	$5,208,053
Capital Outlay	$521,363	$667,360	$206,120	$1,754,105	$1,037,615
Reimb. From Utility Fund	-$4,257,883	-$4,645,782	-$5,577,817	-7,255,999	-8,151,976
Total	$2,647,870	$3,044,458	$2,677,741	$4,752,453	$4,840,618
Authorized FTEs	95	103	106	116	118

SIGNIFICANT BUDGET AND SERVICE LEVEL CHANGES BEYOND CURRENT LEVELS

The FY 2009 budget includes additional staff positions needed to maintain current service levels. Positions include:

· Water System Worker (1) to maintain service level maintaining potable and reclaimed water systems.

· Wastewater System Worker I (1) to maintain access to wastewater collection system easements.