PUBLIC WORKS AND UTILITIES: ADMINISTRATION DIVISION
Additional information about Public Works & Utilities Administration may be obtained by calling Steve Brown, Director of Public Works & Utilities, at (919) 469-4092, through e-mail at steve.brown@townofcary.org, or by visiting the Town’s website at www.townofcary.org.
TOWN OF
Town Focus Areas
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Focus Area I:
Community Planning
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Focus Area II: Infrastructure
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Focus Area III: Financial Condition
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Focus Area IV: Municipal Services |
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Town Goals
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Achieve a well-planned community
using innovative and proactive planning approaches and techniques.
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Ensure that roads, water and
wastewater facilities, parks, and other infrastructure exists for the existing
citizens and for the future needs identified in the comprehensive plan.
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Achieve a stable and strong
financial position by accurately estimating, prudently allocating, and
managing financial resources.
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Achieve a high level of service to the citizens in a
prompt, reliable, responsive, and cost-effective manner. |
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Town Initiatives
(pages 2 and 3 of this
document contain full descriptions of each Town Initiative) |
Growth
Management
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Housing
Program
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Comprehensive
Planning
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Land Use
Plan
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Environmental
Concerns
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Infrastructure
and Level of Service Standards
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Fiscal Plan
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Water,
Wastewater, Transportation Infrastructure
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Broad Band
Technology Services
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Long Term
Financial Plan
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Performance
Measurement
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Short Term
Financial Planning
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Review Operations
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Cost
Consciousness and Sustained Service Provision
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Public
Involvement
|
|
Departmental Goals and Initiatives |
4
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4
|
|
|
|
4
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4,5
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|
4,5
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|
|
|
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1,2,3,4,5
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1,2,3,4,5
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1,2,3,4,5
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DEPARTMENTAL GOALS AND
INITIATIVES
1. Provide telephone customer service information concerning all Public Works and Utilities operations.
2. Provide information to citizens related to service provision, emergency situations, and individual citizen service needs.
3. Responsible for maintaining work order system for operational divisions, addressing customer inquiries and service needs.
4.
Manage
and plan for long range regulatory, infrastructure, and natural resource needs
to support the Town’s water and wastewater treatment needs.
5. Ensure Council goals and objectives are met by providing quality, customer oriented, cost effective services through budgetary and operational planning/development.
FY 2008 ACCOMPLISHMENTS
· Support staff continued to provide PW/UT Capital Improvements Budget project cost tracking for Directors and Division Managers, payroll/personnel data management, and overall administrative support for the department.
· Continue to utilize departmental support staff in assigning work throughout the department’s support staff (departmental staff are at five locations, Operations Center, Fleet, North Cary Water Reclamation Facility, South Cary Water Reclamation Facility, and the Cary/Apex Water Treatment Plant).
· Administrative support person dedicated two hours on-site for Fleet Management.
· Added a regular part-time customer service rep to assist with customer service support. This resulted in greater level of service for internal and external customers by the existing departmental customer service staff.
· Added a staff engineer to focus on long range and interagency planning, employee selection and development, and reviewing/refining PWUT operations.
· Added a temporary Cross Connection Program support person to assist with entering backflow device test results, and initiated new program for providing backflow device testing services for residential customers.
KEY PERFORMANCE OBJECTIVES
· Achieve a minimum of 95% customer service “satisfaction” rating for customer call back surveys.
KEY PERFORMANCE MEASURES
|
Actual |
Estimated |
Projected |
|
% customer call back rating of “satisfaction” |
98% |
98% |
98% |
|
|
Actual |
Estimated |
Projected |
|
Service and Preventive Maintenance work order requests |
76,139 |
78,000 |
80,000 |
|
Number of PTFs processed |
810 |
900 |
925 |
|
Number of customer service telephone inquiries |
65492 |
63,000 |
65,000 |
ACTIVITY HISTORY
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Fund Number: 010-7010 |
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|
|
Actual
|
Actual |
Actual
|
Estimated |
Budget |
|
Personnel Services |
$1,009,452 |
$1,116,868 |
$1,182,122 |
$1,443,515 |
$1,600,375 |
|
Operations and Maintenance |
$180,059 |
$161,558 |
$173,485 |
$312,071 |
$736,339 |
|
Capital Outlay |
0 |
0 |
0 |
0 |
$17,700 |
Reimb. from Utility Fund
|
-$703,082 |
-$759,241 |
-882,776 |
-$1,153,440 |
-$1,473,161 |
Total
|
$486,429 |
$519,185 |
$472,831 |
$602,146 |
$881,253 |
|
Authorized FTEs |
12 |
13 |
14 |
16.5 |
17.75 |
SIGNIFICANT BUDGET AND
SERVICE LEVEL CHANGES BEYOND CURRENT LEVELS
· Request current temporary administrative secretary to become regular 30 hour position.
· Adding a 20 hour regular position to be assigned to PWUT Admin to provide assistance with maintaining the work-order tracking/data entry functions.
· Initiate the self assessment phase of the APWA Public Works Accreditation Program. The program involves evaluating and organizations policy and procedures in appropriately thirty-five responsibilities areas covering 529 recommended practice statements through four key phases. This process will take approximately two years.
· Prepare a master plan for treatment and disposal of residuals produced at all of the Town’s water and wastewater treatment facilities.
· Prepare operational master plan to determine future personnel, equipment and space requirement.