TECHNOLOGY SERVICES
Additional information about Technology Services may be obtained by calling Bill Stice, Director of Technology Services, at (919) 469-4027, through e-mail at bill.stice@townofcary.org or by visiting the Town’s website at www.townofcary.org.
TOWN OF
Town Focus Areas
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Focus Area I:
Community Planning
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Focus Area II:
Infrastructure
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Focus Area III:
Financial Condition
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Focus Area IV: Municipal Services |
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Town Goals
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Achieve a well-planned community using innovative
and proactive planning approaches and techniques.
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Ensure that roads, water and wastewater facilities,
parks, and other infrastructure exists for the existing citizens and for the
future needs identified in the comprehensive plan.
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Achieve a stable and strong financial position by
accurately estimating, prudently allocating, and managing financial
resources.
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Achieve a high level of service to the citizens in a
prompt, reliable, responsive, and cost-effective manner. |
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Town Initiatives
(pages 2 and 3 of this
document contain full descriptions of each Town Initiative) |
Growth Management
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Housing Program
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Comprehensive Planning
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Land Use Plan
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Environmental Concerns
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Infrastructure and Level of Service
Standards
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Fiscal Plan
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Water, Wastewater, Transportation
Infrastructure
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Broad Band Technology Services
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Long Term Financial Plan
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Performance Measurement
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Short Term Financial Planning
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Review Operations
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Cost Consciousness and Sustained
Service Provision
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Public Involvement
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Departmental Goals and Initiatives |
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1
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3
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3
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2
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DEPARTMENTAL GOALS AND
INITIATIVES
1. Provide installation and support for two AS/400 minicomputers, a microcomputer network, geographic information services, emergency radio system, phone system, paging system, voice mail, electronic mail and the Town’s site on the World Wide Web.
Technology Training
2. Provide training for all technology related areas. Include training for AS/400 use, Internet and Email, Microsoft Office, general computer use, and information management strategies.
3. Develop strategic plans and keep technology current with Town Council and staff needs. Technology needs are assessed through annual meetings with department representatives and through annual surveys. Additional discussions are held with the Council and Town Manager.
FY 2008 ACCOMPLISHMENTS
· Redesigned and reformatted the Town’s web site
· Implemented a new Content Management System for the Town’s web site.
· Implemented a new mass email software system.
· Implemented new Crime Statistics on the Town’s web site.
· Implemented a new VOIP (Voice Over Internet Protocol) telephone system Town wide.
· Implemented new Call Center Management Software and Hardware for four call centers in Town.
· Initiated a Town wide records management and archival study for the Town.
· Implemented a new video security system for certain sensitive areas in Town operations.
KEY PERFORMANCE OBJECTIVES
· Resolve 90% of calls for service within 24 hours of receipt.
· Resolve 75% of calls for service within four hours during regular business hours.
· Resolve 65% of calls for service within two hours during regular business hours.
· Obtain an 85% approval rating on all Technology Services training sessions held.
· Ensure that 90% of all computer systems are no more than three generations old.
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Performance Measure |
Actual FY 2007 |
Estimated FY 2008 |
Projected FY 2009 |
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% calls for service resolved within 24 hours |
80 |
81 |
81 |
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% calls for service resolved within 4 hours |
70 |
72 |
74 |
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% calls for service resolved within 2 hours |
57 |
60 |
61 |
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% approval for Technology training sessions |
94 |
94 |
94 |
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% systems greater than three generations old |
3 |
3 |
3 |
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Workload
Indicator |
Actual FY 2007 |
Estimated FY2008
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Projected FY2009
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Number
of classroom hours |
1,750 |
1,775 |
1,800 |
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Total
number of trouble calls |
4,300 |
4,500 |
4,800 |
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Total
number of computers supported |
675 |
700 |
775 |
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Total
number of software support calls |
1,500 |
1,600 |
1,700 |
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Total
number of requests for service |
3,300 |
3,500 |
3,800 |
ACTIVITY HISTORY
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Fund
Number: 10-4500 |
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Activity |
Actual FY 2005
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Actual FY 2006
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Actual
FY2007
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Estimated
FY2008
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Budget FY2009
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Personnel
Services |
$1,392,442 |
$1,460,729 |
$1,592,708 |
$1,932,354 |
$2,141,803 |
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Operations and Maintenance |
$2,688,836 |
$3,076,229 |
$3,469,963 |
$5,782,825 |
$6,195,733 |
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Reimb. From |
-6,182 |
0 |
-6,940 |
-6,940 |
-7,218 |
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Capital
Lease Proceeds |
-279,199 |
-1,108,384 |
-1,046,076 |
-1,300,000 |
-1,300,000 |
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Capital
Outlay |
0 |
$11,732 |
$0 |
$85,500 |
$21,522 |
Total
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$3,795,897 |
$3,440,306 |
$4,009,655 |
$6,493,739 |
$7,051,840 |
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Authorized
FTEs |
18 |
18 |
20 |
23 |
24 |
SIGNIFICANT BUDGET AND SERVICE LEVEL CHANGES BEYOND CURRENT LEVELS
· Technology Services will be implementing a new email archiving process.
· The department will expand the wireless application for inspectors in the field.
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A Database Analyst position is requested to
increase the support for Database, GIS and spatial applications Town wide.
· The Town’s server environment will be converted to a virtual environment to enable more efficient use of hardware resources, improve application software response time and provide Business Continuity and Disaster Recovery support for mission critical applications.
· A new Public Safety software system will be added.
· Several current applications will be enhanced or improved through Technology Services database staff.
· Technology Services will continue to expand the development of the performance measurement enhancement system being done with SAS Software.