ADMINISTRATION
DEPARTMENT
Information
about Town-wide management may be obtained by calling Ben Shivar, Assistant
Town Manager, at (919) 469‑4003 or through e-mail at ben.shivar@townofcary.org. Information about Public Information may be
obtained by calling Susan Moran, Public Information Officer, at (919) 460‑4951
or through e-mail at susan.moran@townofcary.org. Information about the Budget Office may be
obtained by calling Scott Fogleman, Budget Director, at
The Administration Department
is committed to developing citizen awareness of Town government and ensuring
that Town services are planned for and delivered to all citizens in the most
efficient, economical, and effective manner.
Town Focus Areas
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Focus Area I:
Community Planning
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Focus Area II:
Infrastructure
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Focus Area III:
Financial Condition
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Focus Area IV:
Municipal Services |
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Town Goals
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Achieve a well-planned community using innovative
and proactive planning approaches and techniques.
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Ensure that roads, water and wastewater facilities,
parks, and other infrastructure exists for the existing citizens and for the
future needs identified in the comprehensive plan.
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Achieve a stable and strong financial position by
accurately estimating, prudently allocating, and managing financial
resources.
|
Achieve a high level of service to the citizens in a
prompt, reliable, responsive, and cost-effective manner. |
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Town Initiatives
(pages 2 and 3 of this
document contain full descriptions of each Town Initiative) |
Growth Management
|
|
Housing Program
|
Comprehensive Planning
|
Land Use Plan
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Environmental Concerns
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Infrastructure and Level of Service
Standards
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Fiscal Plan
|
Water, Wastewater, Transportation
Infrastructure
|
Broad Band Technology Services
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Long Term Financial Plan
|
Performance Measurement
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Short Term Financial Planning
|
Review Operations
|
Cost Consciousness and Sustained
Service Provision
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Public Involvement
|
|
Departmental Goals and Initiatives |
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8
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11
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9,10
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6,7
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1,2
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3,4,5
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DEPARTMENTAL GOALS
1.
Implement the
policies and directives approved by the Town Council.
2.
Exercise
management responsibility over all Town departments.
3.
Solicit community
involvement in Town government and respond to citizen concerns.
4.
Develop and
execute a comprehensive communication program for publicizing and promoting the
mission, goals, services, accomplishments, and programs provided by the Town.
5.
Establish and
maintain effective media relations by conducting staff training, issuing news
releases, coordinating news conferences, and serving as a spokesperson.
6.
Manage the Town’s
government access channel on cable television including scheduling, programming,
and production.
7.
Manage the cable
franchise including service monitoring, citizen complaint resolution, and
regulatory enforcement.
8.
Oversee the
content of the Town’s primary communications tool – www.townofcary.org
– to ensure that information is timely, accurate, and complete.
9.
Manage the
development and preparation of the Town-wide operating budget for Council
approval and adoption.
10. Manage the development and preparation of the capital
improvement budget and ten-year Capital Improvements Plan.
11. Monitor revenue and expenditures throughout the year,
review/approve budget adjustments, and consult with departments on mid-year
service level changes.
12. Develop/administer the Town-wide internal performance
measurement program, participate in the State-wide performance measurement
program, and perform operational studies on municipal services.
·
Planned, prepared
and managed the annual council/staff retreat and 17 council worksessions to
develop, refine and clarify policy and program issues.
·
Provided policy
and management oversight for significant policy, program and service
development including water resource planning, Chatham County / Town of Cary
Joint Land Use Plan, economic development program, Western Wake Regional Water
Reclamation Facility, data warehousing project, impact fee revisions, downtown
revitalization, staff retreat and environmental stewardship program.
·
Developed and
managed the Town’s state and federal legislative programs.
·
Worked with the
Economic Development Commission and the new Economic Development Director to implement
work plan.
·
Coordinated the
collection of public input regarding FY 2009 budget priorities.
·
Earned the
Distinguished Budget Presentation Award from the Government Finance Officers
Association for the FY 2008 Budget in addition to earning special performance
measures recognition.
·
Completed the FY
2008 Municipal Rate Comparison Study comparing tax rates, solid waste fees,
utility rates, development fees, and stormwater fees.
·
Worked with local
university Master of Public Administration programs to hire a part-time intern
for the budget office to provide project work support and a learning
opportunity for the student.
·
Completed fifth overhaul
of the Town’s Web site.
·
Oversaw research
initiatives including the biennial citizen satisfaction survey and the annual
media contact survey.
·
Completed the
annual comprehensive communications plan.
·
Produced monthly
issues of the Town’s utility bill newsletter,
·
Implemented
production of new Cary Matters television
show.
·
Maintain a 6 or
higher on key indicators of citizen satisfaction with Town government in the
biennial survey.
·
Receive
above-average ratings from regional media contacts on key indicators in annual
media relations survey.
·
Maintain current
information on the web page for all public service announcements, news releases
and media advisories.
·
Strive for no
more than 5% variance between budgeted and actual operating revenues for all
major funds.
·
Earn the
Government Finance Officers Association distinguished budget award.
·
Manage budget
execution to ensure 100% compliance with Town Council approved budget
ordinances.
|
|
Actual
|
Estimated |
Projected |
|
Citizen
satisfaction - % of respondents rating |
N/A (Survey done every 2 years) |
94.5 |
N/A (Survey done every 2 years) |
|
Media
relations - Average score of media respondents rating the Town on Media
Relations Survey** |
8.0 |
8.0 |
8.0 |
|
Post
PSAs, media advisories and news releases to Web site within 1 work day |
100% |
100% |
100% |
|
Year-end
operating revenue variance [excess, (shortfall)] from adopted budget to
actual for all major funds |
4.2% |
2.5% |
0% |
|
Earn
GFOA budget award |
Received |
Expected |
Expected |
|
Budget
Ordinance Compliance Rate |
100% |
100% |
100% |
*Biennial Citizen Survey is reported every two years. Survey question “How would you rate
is used here as the sole source for this measure.
**Annual Media Relations Survey takes an overall average using survey questions 12 – 24.
|
Actual |
Estimated |
Projected |
|
No.
of original programs cablecast |
157 |
149 |
150 |
|
No.
of hours of original programming |
275 |
275 |
296 |
|
No.
of news releases, PSAs, and advisories issued |
409 |
420 |
450 |
|
No.
of GFOA Awards received out of no. applied for |
21-21 |
22-22 |
23-23 |
|
No.
of content updates to www.townofcary.org |
959 |
970 |
998 |
ACTIVITY HISTORY
|
Fund Number 10-4200 Administration |
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|
|
Actual
|
Actual
|
Actual
|
Estimated |
Budget |
|
Personnel
Services |
$481,934 |
$497,372 |
$519,820 |
$548,256 |
$565,192 |
|
Operations
and Maintenance |
$69,722 |
$134,105 |
$58,209 |
$65,173 |
$62,313 |
|
Capital
Outlay |
0 |
0 |
0 |
0 |
0 |
|
Total |
$551,656 |
$631,477 |
$578,029 |
$613,429 |
$627,505 |
|
Authorized
FTEs |
4 |
4 |
4 |
4 |
4 |
|
Fund Number 10-4210 Budget Office |
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|
|
Actual
|
Actual
|
Actual
|
Estimated |
Budget |
|
Personnel
Services |
$332,471 |
$352,992 |
$416,573 |
$451,663 |
$483,377 |
|
Operations
and Maintenance |
$25,070 |
$33,130 |
$34756 |
$152966 |
$87,579 |
|
Capital
Outlay |
0 |
0 |
0 |
0 |
0 |
|
Total |
$357,541 |
$386,122 |
$451,329 |
$604,629 |
$570,956 |
|
Authorized
FTEs |
5.625 |
5 |
5 |
5 |
5 |
|
Fund Numbers 10-4220 Public Information Office |
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Actual
|
Actual
|
Actual
|
Estimated |
Budget |
|
Personnel
Services |
$259,603 |
$315,447 |
$335,426 |
$364,393 |
$383,337 |
|
Operations
and Maintenance |
$59,188 |
$84,495 |
$106,048 |
$135,068 |
$102,189 |
|
Capital
Outlay |
0 |
$11,938 |
0 |
$105,528 |
$7,700 |
|
Total |
$318,791 |
$411,880 |
$441,474 |
$604,989 |
$493,226 |
|
Authorized
FTEs |
3.625 |
4.625 |
4.625 |
4.625 |
4.625 |
SIGNIFICANT
BUDGET
Budget office to lead
initiative to select and implement a new performance management software to
continue improving the Town’s performance management program.