TOWN CLERK DIVISION

 

Additional information about the Town Clerk’s Department may be obtained by calling Sue Rowland, Town Clerk, (919) 469-4011, through e-mail at sue.rowland@townofcary.org or by visiting the Town’s website at www.townofcary.org

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MISSION STATEMENT

The mission of the Town Clerk’s Office is to prepare and maintain complete and accurate records of Cary Town Council proceedings, to serve as the custodian of all permanent records, to provide staff support to the members of the Cary Town Council, and to furnish information and assistance to citizens.

 

TOWN OF CARY GOALS AND INITIATIVES

Town Focus Areas

Focus Area I:

Community Planning

Focus Area II:  Infrastructure

Focus Area III:  Financial Condition

Focus Area IV:  Municipal Services

Town Goals

Achieve a well-planned community using innovative and proactive planning approaches and techniques.

Ensure that roads, water and wastewater facilities, parks, and other infrastructure exists for the existing citizens and for the future needs identified in the comprehensive plan.

Achieve a stable and strong financial position by accurately estimating, prudently allocating, and managing financial resources.

Achieve a high level of service to the citizens in a prompt, reliable, responsive, and cost-effective manner.

Town Initiatives

(pages 2 and 3 of this document contain full descriptions of each Town Initiative)

Growth Management

  Long Range Water Resources

Housing Program

Comprehensive Planning

Land Use Plan

Environmental Concerns

Infrastructure and Level of Service Standards

Fiscal Plan

Water, Wastewater, Transportation Infrastructure

Broad Band Technology Services

Long Term Financial Plan

Performance Measurement

Short Term Financial Planning

Review Operations

Cost Consciousness and Sustained Service Provision

Public Involvement

Departmental Goals and Initiatives

 

 

 

 

 

 

 

 

 

 

 

 

 

1, 2. 3, 4,, 5, 6,

7

2, 5, 6

1 6, 7

 

DEPARTMENTAL GOALS AND INITIATIVES

 

“Sunshine” Duties: Public Records and Open Meetings

1. Provide public notice of all official meetings, and prepare agenda and minutes for all Cary Town Council regular meetings, special meetings, emergency meetings and work sessions. 

2. Manage Town of Cary permanent records and town clerk and town council department records.

3. Respond to public records requests in a timely manner with accurate information.

4. Educate elected officials, boards/commissions members and staff on open meetings and public records requirements.

 

Town Council Support

5. Provide staff support to the members of the Cary Town Council.

6. Manage Town boards/commissions and task forces that are appointed by Council.

 

Citizen Services

7. Serve as a liaison with the citizens and the Town Council, helping those citizens that we can help and for others ensuring that correspondence and phone messages are routed to the appropriate persons for prompt response.

 

 

KEY PERFORMANCE OBJECTIVES

·         Ensure 90% of all agenda and supporting documents, except prior minutes to be approved, are available on the Web the week prior to the Town Council meetings.

·         Process 99% of all action agenda (synopsis of action taken at council meeting) the day following Town Council meetings.

·         Ensure 95% of all minutes from previous Council meetings and work sessions scheduled for approval are available on the Web by 5 p.m. on Monday the week of the council meeting.

·         Process 90% of official documents within two business days after a Council meeting.

·         Ensure 99% of all approved minutes are error-free.

·         In 95% of cases, respond to citizens, council and staff requests (non-public records requests) within two business days of receipt with a response or with a response action plan.

·         In 95% of cases, respond to public records requests for records in our possession within two business days with an accurate reply or with a response action plan. Meet established response action plan deadline in 95% of all cases.

·         In 90% of cases to ensure as much “sunshine” as possible, provide public notice of official meetings at least five business days prior to special called meetings and within 48 hours as required by state law in 100% of all cases.

·         In 95% of cases, provide orientation to newly elected officials within 60 days after the election and before officials take office, including information about and the importance of open meetings and public records laws, and provide at least two follow up reminders to these officials each year about public records and open meetings laws.

·         In 95% of cases, provide orientation to newly appointed board/commission members within 45 days after appointment, including information about and the importance of open meetings and public records laws, and provide at least two follow up reminders to these officials each year about public records and open meetings laws.

 

KEY PERFORMANCE MEASURES


Performance Measure

Actual
FY 2007

Estimated FY 2008

Projected FY 2009

% of agendas available within time frame

95%

95%

95%

% of action agenda processed the day following Council meetings

100%

99%

99%

% of minutes available by 5 p.m. on Monday the week of the council meeting when they are to be approved

95%

95%

95%

% of time documents processed within two business days after council meetings

95%

95%

95%

% of Council minutes error-free after adoption by council

100%

99%

99%

* % of public notices posted at least 5 business days prior to meeting

--

--

90%

* % of public records requests responded to either with actual response or response action plan within two business days of receipt of request

--

--

95%

* % when above public records request action plan target met

--

--

95%

* % of citizen, council and staff requests for services (non-public records related) responded to with actual response or response action plan within two business days of receipt of request

--

--

95%

* % when above citizen, council and staff inquiry action plan target met (non-public records)

--

--

95%

* Orientation provided to elected officials within 60 days after election and before they take office to to appointed board/commission members within 45 days of appointment

--

--

95%

* At least two reminders during the fiscal year to elected officials and appointed board/commission members about importance of “sunshine” laws (public records and open meetings).

--

--

98%

* new performance measure with the FY09 budget; not measured in FY08 or FY09.

KEY WORKLOAD INDICATORS


Workload Indicator

Actual
FY 2007

Estimated
FY 2008

Projected
FY 2009

Number of Council related agenda and minutes prepared and meetings attended (including any special task force meetings)

52

55

58

Resolutions processed

199

175

175

** Ordinances processed

68

70

70

Contracts processed

302

300

300

* Proclamations processed

90

90

90

* Public records requests process

--

--

100

* Requests for services processed

--

--

100

 

* new key workload indicator with the FY09 budget; not measured in FY08 or FY09.

** increase beginning in FY07 due to us processing all rezoning approvals s as “ordinances”

 

ACTIVITY HISTORY

Fund Number:  10-4130

 

Activity

 

Actual
FY 2005

 

Actual
FY 2006

 

Actual

FY 2007

 

Estimated

FY 2008

 

Budget

FY 2009

 

Personnel Services

$136,475

$172,746

$188,758

$207,196

$211,235

Operations and Maintenance

$46,445

$63,546

$47,796

$298,414

$129,686

Capital Outlay

0

0

0

0

0

Total

$182,920

$236,292

$236,554

$505,610

$340,921

 

 

 

 

 

 

Authorized FTEs

2

3

3

3

3

 

SIGNIFICANT BUDGET AND SERVICE LEVEL CHANGES BEYOND CURRENT LEVELS

 

No significant service level changes planned for FY 2009