ADMINISTRATION
DEPARTMENT
Information about Town-wide management may be obtained by calling
Ben Shivar, Assistant Town Manager, at (919) 469‑4003
or through e-mail at ben.shivar@townofcary.org. Information about
Public Information may be obtained by calling Susan Moran, Public Information
Officer, at
The Administration Department
is committed to developing citizen awareness of Town government and ensuring
that Town services are planned for and delivered to all citizens in the most
efficient, economical, and effective manner.
Town Focus Areas
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Focus Area I:
Community Planning
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Focus Area II:
Infrastructure
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Focus Area III:
Financial Condition
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Focus Area IV:
Municipal Services |
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Town Goals
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Achieve a well-planned community using innovative
and proactive planning approaches and techniques.
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Ensure that roads, water and wastewater facilities,
parks, and other infrastructure exists for the existing citizens and for the
future needs identified in the comprehensive plan.
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Achieve a stable and strong financial position by
accurately estimating, prudently allocating, and managing financial
resources.
|
Achieve a high level of service to the citizens in a
prompt, reliable, responsive, and cost-effective manner. |
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Town Initiatives
(pages 2 and 3 of this
document contain full descriptions of each Town Initiative) |
Growth Management
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|
Housing Program
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Comprehensive Planning
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Land Use Plan
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Environmental Concerns
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Infrastructure and Level of Service
Standards
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Fiscal Plan
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Water, Wastewater, Transportation
Infrastructure
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Broad Band Technology Services
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Long Term Financial Plan
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Performance Measurement
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Short Term Financial Planning
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Review Operations
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Cost Consciousness and Sustained
Service Provision
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Public Involvement
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Departmental Goals and Initiatives |
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8
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11
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9,10
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6,7
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1,2
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3,4,5
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DEPARTMENTAL GOALS
1. Implement the policies and directives approved by the
Town Council.
2. Exercise management responsibility over all Town
departments.
3. Solicit community involvement in Town government and
respond to citizen concerns.
4. Develop and execute a comprehensive communication
program for publicizing and promoting the mission, goals, services,
accomplishments, and programs provided by the Town.
5. Establish and maintain effective media relations by
conducting staff training, issuing news releases, coordinating news
conferences, and serving as a spokesperson.
6. Manage the Town’s government access channel on cable
television including scheduling, programming, and production.
7. Manage the cable franchise including service
monitoring, citizen complaint resolution, and regulatory enforcement.
8. Manage the development and preparation of the
Town-wide operating budget for Council approval and adoption.
9. Manage the development and preparation of the capital
improvement budget and ten-year Capital Improvements Plan.
10. Monitor revenue and expenditures throughout the year,
review/approve budget adjustments, and consult with departments on mid-year
service level changes.
11. Develop/administer the Town-wide internal performance
measurement program, participate in the State-wide performance measurement
program, and perform operational studies on municipal services.
·
Worked with
council to develop updated mission statement and statement of values.
·
Planned, prepared
and managed the annual council/staff retreat and 30 council worksessions
to develop, refine and clarify policy and program
issues.
·
Provided policy
and management oversight for significant policy, program and service
development including the Chatham County / Town of Cary Joint Land Use Plan,
traffic signalization system, economic development program, Western Wake
Regional Water Reclamation Facility, and Fire Station 7.
·
Developed and
managed the Town’s state and federal legislative programs.
·
Worked
with the Economic Development Commission and the new Economic Development
Director to outline the first year plan of work.
· Coordinated the collection of public input regarding
FY 2008 budget priorities.
· Provided overall management and policy direction
for the 2007 and 2008 adopted operating and capital budgets.
· Earned the Distinguished Budget Presentation
Award form the Government Finance Officers Association for the FY 2007 Budget
in addition to earning special performance measures recognition.
· Facilitated the development and Council approval of a
new general non-profit funding policy.
· Completed the FY 2007 Municipal Rate Comparison
Study comparing tax rates, solid waste fees, utility rates, development fees,
and stormwater fees.
·
Worked
with local university Master of Public Administration programs to hire a
part-time intern for the budget office to provide project work support and a
learning opportunity for the student.
·
Developed
and implemented a number of public education programs for new initiatives
including the revised Mission Statement/Statement of Values and the downtown
streetscape plan.
·
Developed
a 10-year capital improvement budget for Cary TV 11.
·
Completed
four planning and development videos:
annexation, zoning, development review, and long range planning.
·
Completed
all required National Incident Management System training.
·
Oversaw
research initiatives including the annual media contact survey, the
transportation survey, and the downtown survey.
·
Completed
the annual comprehensive communications plan.
·
Produced
monthly issues of the Town’s utility bill newsletter,
·
Helped
create and co-teach the organization’s first Business Writing course as well as
continued to conduct Basic Media Relations and Media Refresher training for
Town staff.
·
Maintain a 6 or
higher on key indicators of citizen satisfaction with Town government in the
biennial survey.
·
Receive
above-average ratings from regional media contacts on key indicators in annual
media relations survey.
·
Maintain current
information on the web page for all public service announcements, news releases
and media advisories.
·
Strive for no
more than 5% variance between budgeted and actual operating revenues for all
major funds.
·
Earn the
Government Finance Officers Association distinguished budget award.
·
Manage budget
execution to ensure 100% compliance with Town Council approved budget
ordinances.
|
|
Actual
|
Estimated |
Projected |
|
Citizen
satisfaction - % of respondents rating Town government a '6' or higher on a
scale of 1-9 on Biennial Survey* |
88.0 |
N/A (Survey done every 2 years) |
88.0 |
|
Media
relations - Average score of media respondents rating the Town on Media
Relations Survey + |
8.0 |
8.0 |
8.0 |
|
Post
PSAs, media advisories and news releases to Web
site within 1 work day |
100% |
100% |
100% |
|
Year-end
operating revenue variance [excess, (shortfall)] from adopted budget to
actual for all major funds |
7.6% |
4.2% |
0% |
|
Earn
GFOA budget award |
Received |
Received |
Expected |
|
Budget
Ordinance Compliance Rate |
100% |
100% |
100% |
*Biennial Citizen Survey
is reported every two years. Survey
question “How would you rate the overall operation or management of the Town of
+Annual Media Relations
Survey takes an overall average using survey questions 12 – 24.
|
Actual |
Estimated |
Projected |
|
No.
of original programs cablecast |
155 |
157 |
158 |
|
No.
of hours of original programming |
275 |
275 |
275 |
|
No.
of news releases, PSAs, and advisories issued |
312 |
315 |
315 |
|
No.
of public information programs as a participant |
60 |
75 |
75 |
|
Year-end
operating revenue variance [excess, (shortfall)] from adopted budget to
actual for General and Utility funds |
$8.9 M or 6.4% Excess |
$2.5 M or 1.6% Excess |
0 |
|
No.
of GFOA Awards received out of no. applied for |
20-20 |
21-21 |
22-22 |
|
No.
of content updates to www.townofcary.org |
984 |
994 |
995 |
ACTIVITY HISTORY
|
Fund Number 10-4200 Administration |
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|
|
Actual
|
Actual
|
Actual
|
Estimated |
Budget |
|
Personnel
Services |
$454,463 |
$481,934 |
$497,372 |
$521,945 |
$548,256 |
|
Operations
and Maintenance |
$90,580 |
$69,722 |
$134,105 |
$80,436 |
$65,173 |
|
Capital
Outlay |
0 |
0 |
0 |
0 |
0 |
|
Total |
$545,043 |
$551,656 |
$631,477 |
$602,381 |
$613,429 |
|
Authorized
FTEs |
4 |
4 |
4 |
4 |
4 |
|
Fund Number 10-4210 Budget Office |
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|
|
Actual
|
Actual
|
Actual
|
Estimated |
Budget |
|
Personnel
Services |
$308,510 |
$332,471 |
$352,992 |
$421,255 |
$451,663 |
|
Operations
and Maintenance |
$27,497 |
$25,070 |
$33,130 |
$46,295 |
$49,966 |
|
Capital
Outlay |
0 |
0 |
0 |
0 |
0 |
|
Total |
$336,007 |
$357,541 |
$386,122 |
$467,550 |
$501,629 |
|
Authorized
FTEs |
5.625 |
5.625 |
5.625 |
5 |
5 |
|
Fund Numbers 10-4220 Public Information Office |
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|
|
Actual
|
Actual
|
Actual
|
Estimated |
Budget |
|
Personnel
Services |
$242,195 |
$259,603 |
$315,447 |
$340,659 |
$364,393 |
|
Operations
and Maintenance |
$208,306 |
$59,188 |
$84,495 |
$141,191 |
$135,068 |
|
Capital
Outlay |
0 |
0 |
$11,938 |
0 |
105,528 |
|
Total |
$450,501 |
$318,791 |
$411,880 |
$481,850 |
$604,989 |
|
Authorized
FTEs |
3.625 |
3.625 |
4.625 |
4.62 | |