Utility
Board of Adjustment No
current council liaison The
Utility Board of Adjustment (UBOA) consists of five citizen volunteers
from within the Town’s corporate limits. The UBOA reviews customers’
contested utility bills. The UBOA members have received training from
staff in utility service, metering and billing matters. The UBOA conducted
one regular meeting between January and December 2006. The
Board conducted a fair and thorough review of the circumstances
surrounding a contested utility bill based on staff reports of factual
information, customers’ documented requests and oral presentations by
both staff and the utility customers.
In accordance with the policy, the Board considered unusual
situations and considered granting an adjustment when necessary to ensure
customer equity and fair treatment while maintaining the integrity of the
entire rate structure, billing system and customer policies necessary to
the fiscal health of the utility. Highlights
of the Board’s activities for 2005 follow:
The
Utility Board of Adjustment heard fewer cases in 2006 than in any other
year even though the meter population increased approximately 25% as a
result of the Morrisville merger, continued growth and increased demand
for irrigation meters. If the
advanced meter reading project moves ahead as forecasted the caseload may
remain low because staff will be able to offer customers usage data in six
hour increments of time that should provide significant insight about
water consumption and bill justification.
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