Introduction of members:

Members present were David Forvendel, Cliff Barnes, Jo Rathgeber, Bob Hickey, Jeffrey Gillette, Robert Keely, and Julie Thomas.

Staff present: Susan Moran and Roger May.

Approval of Minutes:

Citizen Comments:
There were no citizen comments.

Old/New Business:

1. The board discussed feedback and ideas for the biennial citizen survey.
   Ms. Moran noted that between 400 and 500 households will be polled and asked a series of questions through random dialing on an anonymous, voluntary basis. She stated that she would be working on the survey format for the next two weeks and encouraged the board to submit ideas/suggestions. Board members asked if there would be multilingual questions and Ms. Moran stated that there would be none.
2. The board discussed feedback and ideas about the 24-hour Town Hall system.
   Ms. Moran discussed with board members the project outline and timeline for completion of the revamped 24-hour automated system. Mr. Barnes suggested that the following automated options be listed in Spanish as well as English: public safety, licenses, police, utility billing, etc. Ms. Moran noted that a lot of information needs to be constantly updated. She also suggested that ideas and additional feedback be brought to the December 13 meeting.
3. Board members discussed the ISAB Annual Report. Ms. Moran stated that she intended to submit the report to the Operations Committee in January, which would require that a draft be completed by the December meeting. The board will discuss it further at the December meeting.
4. The board suggested that an upcoming agenda item should be how to reach non-utility citizens in Cary (senior homes, apartments, etc.). Board members stressed the importance of disseminating information to all Cary citizens, not just utility customers.

Member Comments:

There were no member comments.

Adjournment:

Next ISAB Meeting: