Cary

Quality of Life Work Session

May 15, 2006

316 N. Academy St., Cary, NC

Conference Room 11130

Present: Mayor Ernie McAlister, Mayor Pro Tem Jack Smith, Council Members Marla Dorrel, Jennifer Robinson, and Nels Roseland; Julie Robison arrived late, and her arrival time is noted in the minutes

Absent: Council Member Mike Joyce

Mayor McAlister started the meeting at 8:36 a.m. He announced that he needs to leave the meeting at 11:30 a.m.

The subgroup provided comments about their work. (Refer to the subgroup minutes for details.)

Mrs. Robison arrived at 8:50 a.m.

The facilitator, Steve Straus stated this session will build a foundation, and the council will probably see more results at next week’s meeting. The council and facilitator discussed the format for the meeting.

After a short break, the meeting continued at 9:51 a.m. Mrs. Robison returned late from the break, and her arrival time is noted in the minutes.

The council focused their first exercise on roads and transportation. The results follow.

Focus Area #1: Streets and Transportation

Intermediate Goals:

1. Provide efficient transportation throughout the Town

2. Maintain aesthetically pleasing transportation routes

3. Provide smooth rides on Town roadways

Promote safe travel for drivers and pedestrians

GOAL 1: STRATEGIES AND MEASURES

Goal #1: Provide efficient travel throughout the Town

Strategies Designed to Improve Goal Results:

1. Provide multi-modal transportation options

2. Promote mixed-use plans that provide for housing in the vicinity of employment centers

3. Provide community-based activities that enable participants to enjoy cultural and recreational opportunities near their homes

4. Ensure that planned developments include convenient and accessible access to roads

Early Indicators of Achievement of Goal	1/07	7/07	1/08
a. Percent of citizens using alternate types of transportation
b. Perceived convenience of access in planned developments

Measures of Goal:	1/07	7/07	1/08
1a) Average commute time

GOAL 2: STRATEGIES AND MEASURES

Goal #2: Maintain aesthetically pleasing transportation routes

Strategies Designed to Improve Goal Results:

None listed at this time

Early Indicators of Achievement of Goal	1/07	7/07	1/08
a. Number of complaints about the appearance of transportation routes

Measures of Goal:	1/07	7/07	1/08
1a) Citizen rating of the aesthetic quality of transportation routes

GOAL 3: STRATEGIES AND MEASURES

Goal #3: Provide smooth rides on Town roadways

Strategies Designed to Improve Goal Results:

1. None listed at this time

Early Indicators of Achievement of Goal	1/07	7/07	1/08
a. Number of complaints about driving surfaces

Measures of Goal:	1/07	7/07	1/08
1a) Citizen rating of the smoothness of rides
1b) (engineering measures)

GOAL 4: STRATEGIES AND MEASURES

Goal #4: Promote safe travel for drivers and pedestrians

Strategies Designed to Improve Goal Results:

1. None listed at this time

Early Indicators of Achievement of Goal	1/07	7/07	1/08
a. Number of accidents

Measures of Goal:

1/07

7/07

1/08

1a) Pedestrians

Number of accidents
Number of injuries
Number of fatalities

1b) Drivers

Number of accidents
Number of injuries
Number of fatalities

Mr. Roseland left the meeting at 10:45 a.m. at the conclusion of the roads and transportation discussion.

Mrs. Robison re-entered the meeting at 10:47 a.m., after the discussion of roads.

The council focused their next exercise on parks. The results follow.

Mayor McAlister left the meeting at 11:02 a.m. during the parks discussion.

Focus Area #2: Parks Programs

Intermediate Goals:

1. Maintain aesthetically pleasing parks and park facilities

2. Provide abundant recreational and cultural choices

3. Promote a healthy life style for Cary citizens

4. Foster the natural environment

5. Spur economic growth

GOAL 1: STRATEGIES AND MEASURES

Goal #1: Maintain aesthetically pleasing parks and park facilities

Strategies Designed to Improve Goal Results:

1. None listed at this time

Early Indicators of Achievement of Goal	1/07	7/07	1/08
a. None listed at this time

Measures of Goal:	1/07	7/07	1/08
1a) Perceived impact of parks in making Cary a distinct place to live
1b) Perceived impact of parks in defining Cary as a community
1c) Perceived impact of parks in promoting a small town feel

GOAL 2: STRATEGIES AND MEASURES

Goal #2: Provide abundant recreational and cultural choices

Strategies Designed to Improve Goal Results:

1. None listed at this time

Early Indicators of Achievement of Goal	1/07	7/07	1/08
a. None listed at this time

Measures of Goal:	1/07	7/07	1/08
1a) Citizen rating of the effectiveness of Town recreational and cultural programs in building social connections in Cary
1b) Perceived change in skill development from participating in recreational activities Coaches rating Participant/parent rating
1c) Perceived change in skill development from participating in cultural activities Instructor rating Participant rating

GOAL 3: STRATEGIES AND MEASURES

Goal #3: Promote a healthy life style for Cary citizens

Strategies Designed to Improve Goal Results:

1. None listed at this time

Early Indicators of Achievement of Goal	1/07	7/07	1/08
a. None listed at this time

Measures of Goal:	1/07	7/07	1/08
1a) Percentage of families participating in Town recreational and cultural activities
1b) Percentage of teenagers participating in Town recreational and cultural activities
1c) Number of businesses citing healthy life style as a factor in attracting them to locate in Cary

GOAL 4: STRATEGIES AND MEASURES

Goal #4: Foster the natural environment

Strategies Designed to Improve Goal Results:

1. None listed at this time

Early Indicators of Achievement of Goal	1/07	7/07	1/08
a. None listed at this time

Measures of Goal:	1/07	7/07	1/08
1a) Citizen perception of the connectivity to open space and nature

GOAL 5: STRATEGIES AND MEASURES

Goal #5: Spur economic growth

Strategies Designed to Improve Goal Results:

None listed at this time

Early Indicators of Achievement of Goal	1/07	7/07	1/08
a. Number of special events/festivals

Measures of Goal:	1/07	7/07	1/08
1a) Dollars brought into the Town from recreational and cultural programs

The council focused their next exercise on service delivery. The results follow.

Focus Area #3: Service Delivery

Intermediate Goals:

1. Provide high quality service

2. Anticipate the current and future needs of the community

The council focused their next exercise on service delivery. The results follow.

During this session, Public Works Director Mike Bajorek mentioned to the council the follow up citizen service that the public works department provides. Mrs. Robison requested that Mr. Bajorek share this data with the council.

GOAL 1: STRATEGIES AND MEASURES

Goal #1: Provide high quality service

Strategies Designed to Improve Goal Results:

None listed at this time

Early Indicators of Achievement of Goal	1/07	7/07	1/08
a. Average number of contacts to resolve complaints
b. Customer satisfaction with the resolution of complaints

Measures of Goal:	1/07	7/07	1/08
1a) Customer perception of the convenience of services (minimal effort required by the customer)
1b) Citizen perception of the value of services provided
1c) Customer perception of the responsiveness of services
1d) Citizen perception of the respect shown by Town staff
1e) Citizen perception of the attention to detail by Town staff

GOAL 2: STRATEGIES AND MEASURES

Goal #2: Anticipate the current and future needs of the community

Strategies Designed to Improve Goal Results:

None listed at this time

Early Indicators of Achievement of Goal	1/07	7/07	1/08
a. None listed at this time

Measures of Goal:	1/07	7/07	1/08
1a) Citizen perception of the match between their priorities and those of the Town
1b) Citizen perception of the match between their willingness to pay and the level of Town services provided