Street Maintenance 

Street Maintenance

NEW! Construction Crew Survey

The Public Works Department construction crew is conducting a comprehensive review of the service we provide. We are asking that anyone who has received service from our construction crew to please complete this survey so that we can evaluate what we are doing right and improve on the service we provide you. To participate, complete the online Construction Crew Survey.

Report Potholes and other damage to Public Works & Utilities Customer Service at (919) 469-4090 weekdays between 8 a.m. and 5 p.m. or email

Missing or broken storm drain or manhole covers should be reported immediately. After business hours, call (919) 469-4012. Residential streets are swept every three months. Main thoroughfares are swept ten times a year.
During wet winter weather months, we will work to provide a temporary cold patch to repair potholes on Cary maintained streets by the next business day. Potholes on state maintained roads in Cary will be reported to the N.C. Department of Transportation. View a map of roads in Cary to see streets by ownership.

To report a damaged sidewalk, please email Public Works & Utilities Customer Service at or call (919) 469-4090.

Storm Drains

Storm drains are most often located in the curb of streets. Materials that enter the storm drains, including litter and other pollutants, go directly to area creeks and streams and not to one of Cary's treatment facilities. Missing and broken storm drain covers or manhole covers should be reported immediately to Public Works & Utilities Customer Service at (919) 469-4090, Mon-Fri 8 a.m.-5 p.m. or (919) 469-4012 after hours, weekends and holidays.  Culverts in public right-of-way are maintained by the Town of Cary.

For information on storm drain labeling, contact the Water Resources Department at (919) 469-4030.

Street Lights

Progress Energy maintains street lights in Cary. Report outages online or call (866) 326-3344. To request a new street light, call the Town of Cary Facilities Design and Transportation Department at (919) 469-4030.