Public Works and Utilities 

Public Works

Public Works maintains and repairs Town buildings, grounds, parks, greenways, streets and traffic signals, as well as water, wastewater, and reclaimed water lines and equipment; collects and properly disposes of garbage, yard waste and recycling; conducts fleet maintenance for all Town vehicles and equipment; coordinates community litter reduction and beautification. Additionally, Public Works is responsible for snow removal and storm debris collection and disposal should there be any weather-related event.   

Construction Crew Survey

The Public Works and Utilities construction crew is conducting a comprehensive review of the service we provide. We are asking that anyone who has received service from our construction crew to please complete this survey so that we can evaluate what we are doing right and improve on the service we provide you. To participate, complete the online Construction Crew Survey.

How to Contact Us: 

During normal business hours (Monday through Friday, 8 a.m. to 5 p.m.) call Customer Service at (919) 469-4090 or email

Outside of normal business hours and during Town observed holidays, please call (919) 469-4012 for Customer Service.

Public Works and Utilities Operations Center:
400 James Jackson Avenue (between Northwest Maynard Road and Cary Parkway)
Cary, NC 27513
Monday through Friday, 8 a.m. to 5 p.m.

Visit the Citizen's Convenience Center, 313 N Dixon Ave.
serving Town of Cary residential solid waste and recycling customers.

Scott Hecht, Director
Public Works Department
(919) 469-4090