Public Works and Utilities
As part of the Town Manager's 2013 Organizational Restructuring to improve customer service and internal efficiencies, the Public Works and Utilities Department will be split into two distinct departments.
Scott Hecht, Director
Public Works maintains and repairs Town buildings, grounds, parks, greenways, streets, and traffic signals as well as water, wastewater, and reclaimed water lines and equipment located off a plant site; collects and properly disposes of garbage and trash, yard waste, and recycling, conducts fleet maintenance for all Town vehicles and equipment; coordinates community litter reduction and beautification.
Jamie Revels, P.E., Director
Utilities provides an adequate and safe water supply to citizens of the towns of Cary, Apex, and Morrisville as well as the Raleigh Durham International Airport and the Wake County portion of the Research Triangle Park; operates and maintains water, wastewater, and reclaimed water treatment, storage and pumping facilities and instrumentation; addresses water, wastewater, and reclaimed water regulatory permitting and compliance; oversees pretreatment efforts.
- Cary/Apex Water Treatment Facility
- North Cary Water Reclamation Facility
- South Cary Water Reclamation Facility
- Western Wake Water Reclamation Facility
- Reclaimed Water
- Utility Pretreatment
Construction Crew Survey
The Public Works and Utilities construction crew is conducting a comprehensive review of the service we provide. We are asking that anyone who has received service from our construction crew to please complete this survey so that we can evaluate what we are doing right and improve on the service we provide you. To participate, complete the online Construction Crew Survey.
How to Contact Us:
During normal business hours (Monday through Friday, 8 a.m. to 5 p.m.) call Customer Service at (919) 469-4090 or email firstname.lastname@example.org.
Outside of normal business hours, and Town holidays, please call (919) 469-4012 for Customer Service.
Where we are located:
Public Works and Utilities Operations Center:
400 James Jackson Avenue (between Northwest Maynard Road and Cary Parkway)
Cary, NC 27513
Monday through Friday - 8 a.m. to 5 p.m.
Citizen's Convenience Center (for Town of Cary solid waste and recycling customers)
313 N. Dixon Avenue
Monday through Friday - 8 a.m. to 7 p.m.
Saturday - 8 a.m. to 6 p.m.
Sunday - 1 p.m. to 6 p.m.
Holidays - 8 a.m. to 6 p.m.
(Closed on Thanksgiving Day, Christmas Day, and New Year's Day)