Public Works and Utilities
The Public Works and Utilities Department has a wide range of responsibilities, including water and wastewater system operations, solid waste collection, recycling, conservation programs, and maintenance of Town streets, parks, buildings and vehicles.
NEW! Construction Crew Survey
The Public Works and Utilities Department's construction crew is conducting a comprehensive review of the service we provide. We are asking that anyone who has received service from our construction crew to please complete this survey so that we can evaluate what we are doing right and improve on the service we provide you. To participate, complete the online Construction Crew Survey.
Need Help? Call Customer Service
The customer service staff handles calls on weekdays from 8 a.m. until 5 p.m. During severe weather such as ice storms or hurricanes, crews are on duty around-the-clock.
Call (919) 469-4090 for:
- Sewer backups,
- Water leaks,
- Grease spills,
- Pothole repair,
- Dead animal collection,
- Water meter installation, and
- Other requests for service.
Other services include curbside collection of garbage, recylable materials, yard waste and leaves.
Citizen's Convenience Center
(For Town of Cary solid waste customers)
313 N. Dixon Ave. (919) 469-4090
Monday through Friday - 8 a.m. to 7 p.m.
Saturday - 8 a.m. to 6 p.m.
Sunday - 1 p.m. to 6 p.m.
Holidays - 8 a.m. to 6 p.m.
(Closed on Thanksgiving Day, Christmas Day, and New Year's Day)
The Operations Center for Public Works and Utilities is at 400 James Jackson Ave. between Northwest Maynard Road and Cary Parkway. The staff offers tours for school groups and people of all ages between 9 a.m. and 3 p.m. on weekdays. Those scheduling tours should try to call a couple of weeks in advance. The numbers to call for tours are:
- Public Works & Utilities Operations Center - (919) 469-4090
- Cary/Apex Water Treatment Facility - (919) 362-5502
- North Cary Water Reclamation Facility - (919) 677-0850
- South Cary Water Reclamation Facility - (919) 779-0697
Public Works and Utilities Department
400 James Jackson Ave.
Cary, NC 27513
P.O. Box 8005
Cary, NC 27512-8005
Customer Service - (919) 469-4090
Stephen J. Brown, P.E., Director of Public Works and Utilities
Scott Hecht, Public Works Director
Jamie Revels, P.E., Utilities Director