Services Bureau Responsibilities: The Services Bureau is comprised of the Criminal Investigations Division, the Support Services Division, the Traffic Safety Team, and the IMPACT Team. Included within these teams are the Records/Accreditation Team, Animal Control, and the Communications Center. The Services Bureau is commanded by Major David Wulff.

Implementing Methods of Policing Against Crime Trends (IMPACT) Team

IMPACT has been a function of the Department since 1994. Originally a bicycle team, IMPACT has expanded it focus to combat crime trends, registered sex offenders and gangs. IMPACT has several distinct advantages over traditional foot or vehicular patrol because the team is not designed to provide 24/7 coverage and are not essential personnel in terms of being tied to calls for service. The value of IMPACT is not achieved by presence, rather by applying additional resources in a manner more focused than 911 driven resources can apply.

The IMPACT Team is fluid and adjusts to emerging crime trends, which enhancing the likelihood of officers detecting criminal activity and take appropriate action.

The IMPACT Team is comprised of eight officers, one sergeant and one lieutenant. They primarily work late afternoon to early morning 12-hour shifts. IMPACT is a group that can rapidly be deployed to address crime/disorder problems throughout the Town. Their unique patrol qualities make them especially useful in helping conduct surveillance or respond to crimes in progress. Additionally, the IMPACT patrols shopping centers during the holiday season. Lt. Travis Baker [office number (919) 319-4595] and Sgt. Wyatt Crabtree supervise the IMPACT Team.

Traffic Safety Team (TST)

The department continues to maintain an ongoing commitment to traffic safety and motorist education. Traffic safety has historically been one of the most significant issues identified in citizen surveys over the years. The Traffic Safety Team was formed in the late 1980's to help address these concerns, making our roadways safer for all.

Traffic Safety Team members are responsible for the investigation of major crashes, traffic complaints, traffic enforcement, safety programs, and training. Ten officers (four of which are motorcycle officers) and a Lieutenant are assigned to the team. Officers analyze crash data, and respond to citizen complaints to identify hazardous locations and focus on enforcing violations that contribute to crashes. Uniformed patrol officers also assist in enforcing violations of traffic laws throughout town.

Traffic Safety Team members have three additional enforcement priorities:

1. Driving While Impaired detection and apprehension;
2. Speeding;
3. Occupant Protection, Usage and Enforcement (seatbelts and child restraints).

A mobile traffic radar trailer is used to increase motorist awareness of speeding, and helps promote voluntary compliance with speed limits. A traffic monitoring system is used to identify complaint areas according to traffic volume, day of the week, time of the day and speed of vehicles. The data allows the unit to deploy their resources accordingly. Officers also conduct checkpoints for DWI and seatbelt/child safety seat violations. Each traffic vehicle has a RADAR unit, Time/Distance computer, MDC, and portable breath-testing device.

Other responsibilities include investigation of violations reported by school bus drivers, school zone, speed enforcement, and traffic direction/control at special events. Traffic Safety Team members make presentations and prepare traffic safety displays for groups of all ages. Lt. Randall Rhyne, (919) 469-4338, supervises the Traffic Safety Team.