Title VI Policy

The Town of Cary is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities - the delivery of equitable and accessible transportation services. The Town recognizes its responsibilities to the communities in which it operates and to the society it serves. It is The Town’s policy to utilize its best efforts to assure that no person shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its program of transit service delivery and related benefits. Toward this end, it is The Town’s objective to:

A. Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin;

B. Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations;

C. Promote the full and fair participation of all affected populations in transportation decision making;

D. Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations;
E. Ensure meaningful access to programs and activities by persons with limited English proficiency.

The responsibility for carrying out The Town’s commitment to this program has been delegated to the Town’s Transit Services Administrator is responsible for the day-to-day operations of this Program and will receive and investigate Title VI complaints which come through the complaint procedure. However, all managers, supervisors and employees share in the responsibility for making The Town’s Title VI Program a success.

Additional information concerning The Town’s Title VI obligations and the complaint procedure can be obtained by calling (919) 469-4086.

TITLE VI COMPLAINT PROCEDURES

If you believe that you have been excluded from participation in, denied the benefits of, or subjected to discrimination based on race, color or national origin under the Town’s transit service delivery or related benefits, you may file a complaint with the Transit Services Administrator at ray.boylston@townofcary.org or by calling (919) 469-4086. We encourage you to make your complaint in writing, including the following:

Your name, address and how to contact you (phone number, email address, etc.)

How, why, when and where you believe you were discriminated against. Include the location, names and contact information of any witnesses. If the alleged incident occurred on the bus, give date, time of day, and bus number if available. This form can be emailed or sent in US Mail to you by calling (919) 469-4086.

You must sign your letter of complaint. All complaints will be investigated promptly. Reasonable measures will be undertaken to preserve any information that is confidential. The Transit Services Administrator will review every complaint, and when necessary, assign a neutral party to investigate. At a minimum the investigating officer will:

Identify and review all relevant documents, practices and procedures; Identify and interview persons with knowledge of the Title VI violation, i.e., the person making the complaint; witnesses or anyone identified by the Complainant; anyone who may have been subject to similar activity, or anyone with relevant information.

Upon completion of the investigation, the Town’s Transit Services Administrator will complete a final report for the Town Manager and Town Attorney. If a Title VI violation is found to exist, remedial steps as appropriate and necessary will be taken immediately. The Complainant will also receive a final report together with any remedial steps. The investigation process and final report should take no longer than twenty-five (25) business days. If no violation is found and the complainant wishes to appeal the decision, he or she may appeal directly to the Town Manager at (919) 469-4002.

Complaints may also be filed with the Federal Transit Administration’s Region IV Office of Civil Rights, no later than 180 days after the date of the alleged discrimination to:

Federal Transit Administration’s Civil Rights Officer:

230 Peachtree, NW
Suite 800
Atlanta, GA 30303
Telephone (404) 865-5600
Fax (404) 865-5605

The Town’s Transit Services Administrator shall maintain a log of Title VI complaints received from this process which log shall include the date the complaint was filed; a summary of the allegations; the status of the complaint; and actions taken by the Town in response to the complaint. Should the Town receive a Title VI complaint in the form of a formal charge or lawsuit, the Town Attorney shall be responsible for the investigation and maintaining a log as described herein.

LIMITED ENGLISH PROFICIENCY POLICY STATEMENT AND AVAILABLE RESOURCES

Title VI of the Civil Rights Act of 1964, 42 U.S.C. 2000d, et seq., provides that no person shall be subjected to discrimination on the basis of race, color, or national origin under any program or activity that receives Federal financial assistance. Title VI and its implementing regulations require that FTA recipients take responsible steps to ensure meaningful access to the benefits, services, information, and other important portions of their programs and activities for individuals who are Limited English Proficient (LEP).

To that end, THE TOWN provides translation and interpretation services free of charge upon request by calling (919) 469-4086.