Image of warehouse and supplies Meter Photo of financial report Photo of Finance customer service window

Utility Billing Online

Overview


Utility Billing Online offers customers a convenient way to track their water, sewer and garbage collection payments and provides a record of how much water they use over time. It is part of the Town's effort to give citizens access to information whenever they want instead of only during business hours.


Customers can obtain billing information by registering their utility account number and PIN, a Personal Identification Number they receive from the Finance Department. This Web page walks you through registration. Registration is only for customers who want access to their account over the computer.

Please Note: Effective July 1, 2008, customers who wish to pay their utility bill online must use Web browsers that support 128-bit encryption, such as Microsoft Internet Explorer version 5.5 or later. If you receive an error message while trying to process a credit card transaction, you will need to upgrade your browser. Please visit the Web site that provides upgrades to your browser software and download the latest version.

First Time Users – Register by Following the 5 Steps Below

Registration

Step 1   Call the Customer Service office in the Finance Department at (919) 469-4050 to find out how to receive your PIN. (It is printed on the top left portion of your utility bill.)

Step 2   Click the blue "See Aquastar Usage and Pay Utility Bill" button on the right side of this Web page to begin registering.

Step 3   Enter your utility account number (dash included) and your PIN. Click the Sign On Button.

Step 4   Choose a new PIN that is 5-10 characters, with at least 2 alphabetic letters and 2 numeric digits. The password will be case sensitive. Type in a hint to help you remember your new password and also enter your email address. Click Submit. Confirmation of your registration will arrive by email. Click "Exit". This will return you to the Town of Cary home page.

Step 5   When you receive the Email Address Verification message (from click2gov.support@townofcary.org), click the link provided in the email. Enter your Account Number and new PIN on the page that appears. Click Sign-On. Congratulations! You can now click the provided link to look up your account.

The Next Time You Use This Service

Click the blue "See Aquastar Usage and Pay Utility Bill" button. Enter your utility account number and the five-character PIN you chose. You can check the amount of the last bill and when payment was received under Account Information. Consumption Report includes color graphs to compare water use by billing cycle going back to 2008.

The Contacts section includes Town staff members to call about water conservation, utility bills or help in obtaining this information online.

System Maintenance

The Town's billing system is backed up overnight from 1-3 a.m. During this maintenance window, Cary utility customers will be unable to access their online accounts.