This page provides the latest on Town government operations during each instance of severe winter weather. Reserve 911 for imminent threats to people or property.

Please bring rollout carts to the curb after snowstorms, hurricanes or other weather emergencies. This helps keep collectors safe and prevents carts from damaging back yards. If you are physically unable to take garbage to the curb, call (919) 469-4090 ahead of time.

Check news releases for the latest information during bad weather.

Reporting Outages

Report power outages to Progress Energy at 1 (800) 419-6356, Duke Energy at 1 (800) 769-3766, or Apex Electric at (919) 362-8676 during normal business hours, (919) 362-8661 after hours. If someone in your neighborhood doesn't call, your area may not be on the repair list.

Power Line Damage on Private Property

Contact Progress Energy if a line is down between the utility pole and where the line is attached to the house (weatherhead).

The property owner is responsible for line or equipment (mast and/or meter) damage from the point of attachment (weatherhead) to anywhere on the house. Call the Town's Inspections & Permits Department at (919) 469-4340 for the electrical permit and inspection that are required before Progress Energy restores power.

When an emergency electrical connection is needed after normal business hours, a licensed electrician may make the connection before obtaining the required permit and inspection. Inspections & Permits should be contacted at the beginning of the next business day.

Carbon Monoxide

Provide adequate ventilation for heat sources using fossil fuels. Never use grills inside home or garage. Get more information.

Contacts

For street plowing, downed power lines, water main repair, sewer stoppages, etc.
Cary Public Works and Utilities Department- (919) 469-4090

Telephone service
BellSouth - 611

School closings and delays
Wake County Public School System or (919) 850-1600
Chatham County Public School System or (919) 542-3626

Cable TV service
Time Warner Cable - (866) 489-2669
AT&T Uverse Cable- (800) 288-2020

Storm Preparation Tips

Three-Day Emergency Kit
Winter Storm Fact Sheets (Federal Emergency Management Agency)
Information in Spanish (Federal Emergency Management Agency)

Other Resources

American Red Cross (Triangle Area Chapter)
National Weather Service
Wake County Emergency Shelters
Chatham County Emergency Shelters
Raleigh-Durham International Airport